Big 5 Sporting Goods — Local services in Menlo Park

This store used to be great over the last 20+ years - local, decent well-rounded selection, and friendly staff.

On my recent visit during a break - and who doesn't like to browse a sporting goods store for ideas - I was minding my own business scouting new product categories along with items I've been shopping for, when this older bald guy with glasses (manager?) asked if I had any questions. Apparently, he might be hard of hearing or not having a good day because he (with a frown and almost angry voice) kept asking me to repeat my questions which I did very clearly, and then answered in an impolite brusque manner. It would have better if he just didn't bother to ask for questions if he was going to ruin my day with his condescending passive aggressive answers. He again asked several minutes later in a different part of the store with the...

Well I like the store and don't get me wrong I like the staff however there was a sign on the door that they're hiring so that should have been an indication right there they were short-staffed. The poor guy at the front register I can't tell you how many hats he was wearing. But he was friendly and try to accommodate those of us patiently waiting to find an item or have him help us at the register. He did it with the utmost professionalism and smile on his face. Was disappointed that they seem to be short stocked on a lot of the items that are on the end caps right near the door things that you would normally expect to find period example flashlights for emergency or for those of us that are homeless that kind of thing is an...

I came to this store on 12/16 to look for a BB gun for my son for Christmas. I'm not very familiar with BB guns so I had a couple questions. The store associates were not helpful at all. The manager working said they aren't allowed to show customers how the bb guns operate. They couldn't even tell me whether they were pump, CO2 or break barrel. The lady manager was pretty rude and was radiating her anti gun agenda. This is also the only Big 5 I have ever been to that doesn't sell real guns. Will take my business somewhere else...