Menlo Park Hardware — Local services in Menlo Park

I visited this store yesterday to pick up a box of fuses. When I went to pay the man, who seemed to be in charge, ran me up for a total of $9.25. I gave him a $20 and he gave me $.75 in change. When I told him I gave him $20, he treated me like I was a thief and argued with me in front of all the other customers. He finally said he would go check the video. After waiting for almost 20 minutes, he returned and gave me my $10 in correct change. This encounter has left such a bad taste that I will NEVER pay cash in this store and highly recommend that all customers do the same. The store itself is well stocked and convenient for residents so it certainly isn't worth it to go somewhere else but be careful at he pay out, as they will try...

Not only is this store more expensive, but they are snotty and proud of it. I asked why I did not get the credit for recycling my old Soda Stream cartridges, and they said that I was wrong and that all Ace Hardwares are the same. A few days later, I went back with my other Ace Hardware receipt, and their explanation was that NOT all Ace Hardwares are the same! 2 miles away is the Redwood City location, and they are unbelievably nice. I will only be shopping there from now on (and the Menlo Park location was completely content with me...

I have always patronized this store to support local business, and have found them to be helpful and well stocked. However, some of their employees wear masks well below the nose, which is equivalent to not wearing one at all. Transmission of COVID is serious and can occur even if one is vaccinated. The store management seems unable/unwilling to ensure that their staff appropriately protect customers and other employees. Unless they make an effort to comply with public health guidance, I am...