BredaBeds — Local services in Meridian

I am updating my initial negative response, which is in quotes below, to a positive response due to the response of the owners and staff of BredaBeds to an unacceptable delivery and installation delay. The company did an excellent job in resolving my issue.

" My Initial post: This is an unresponsive company to deal with after a purchased has been made and you have encountered a problem. We purchased a Murphy bed and installation service for the bed on June 14, 2023. The installation service was recommended by and affiliated with BredaBeds. The bed was to be shipped to a freight pick-up location in Dallas, TX and then retrieved by the installer upon arrival and installed at my Mother's home. According to the shipping status the bed arrived in Dallas on July 20, 2023 and remains there to this day (August 12, 2023). I called BredaBeds twice in July and reported the situation, but we received no results. My Mother called the installer, after the bed was delivered in Dallas in July on four separate occasions regarding the status of the delivery, but the installer could not provide a date of when the bed would be delivered and installed. In addition, my Mother called BredaBeds on August 8, 2023 and reported the situation and was informed by Customer Service that they would check with the shipping department and call here back, but they never returned her call. On August 9, I called the shipping company who delivered the bed in Dallas and they informed me that they needed an authorization letter from BredaBeds to allow the installer to retrieve the shipment from their freight pick-up location in Dallas. I then called BredaBeds on August 10, and left a message, but never received a return phone call. BredaBeds failed to provide the required support that we paid for. I strongly recommend to everyone that you do not do business with this company."

Updated Post: Following my initial post I received a phone call from a BredaBeds staff member who appeared to be sympathetic to my situation and willing to resolved the problem. We discussed the details in my initial post and the delivery delay. A couple of days later the staff member called and informed me that the issue was due to the third-party installer inability to perform installations on time resulting a huge backlog of installations. (I was informed that the third-party installer business relationship with BredaBeds was terminated due to delayed installations and false statements about scheduling installations). BredaBeds' solution to resolve the installation delays in TX, which involved my purchase, was to fly a BredaBeds installer (one of the owners) in from out of town to perform the installation. Due to BredaBeds' actions the Murphy bed we purchased was installed a few days later in the following week. I am very thankful that BredaBeds resolved an awful situation in an expedient manner once the issue...

Our Home Office is Now Also a Sometimes-Guestroom

After recovering from the sticker shock of an estimate for a bedroom addition, we decided to look into installing a Murphy bed in our office. Our research landed us at Breda's site, where we were impressed to see the many configuration, cabinetry, and bed-size options. And, super bonus: Breda is local to Idaho, with all manufacturing done at the company's operation right in the Boise area. (They also ship all over the world.)

The showroom has beautiful models on display and Brad will show you the options that best fit your needs. We were amazed at the comfort and quality of the mattresses and the smoothness of the mechanisms, so we ordered a beautiful queen-size model with black cabinetry and above-bed lighting. (There are several color/finish options; your bed will be custom made.) Pricing is competitive, especially given the quality.

We were told that lead time was about six weeks at the time (a little longer than usual, thanks to the pandemic), and it was exactly as quoted. Six weeks after ordering, Devin, the installer, called to schedule installation, saying it would take him (one guy!) only about 1 1/2 hours. He showed up on time and masked. An hour and 20 minutes later, our beautiful bed was complete. (When I expressed my amazement to him, he said he had actually constructed the unit, so it was easy for him to install.) The effect of seeing the gorgeous cabinet against our wall, with all the open space it affords in the room, was a stunning enough effect. It was even more amazing to see the luxurious bed that pulls down smoothly, along with the (in our case) remote-controlled lighting that illuminates it and allows for reading.

Our daughter visited last weekend and was the first to sleep in the bed. When I asked her the next morning how she slept, she said, "Well, I can't remember the last time I slept ten hours straight, so what does that tell ya? It's very comfortable!" (Note: You can buy the Murphy bed with or without Breda's mattress. Get their memory foam mattress--it's heavenly!)

I can't say enough about our experience with Breda and the product itself. Everything was top-notch and pain-free. We love having our office space-guest room configuration and know it couldn't have come together--especially not at a fraction of the high five-figures cost for a room...

The product is not acceptable. It is flimsy and beyond hard to put together. Harder than it needs to be or should be. The instructions are ridiculous and the pictures do not match the pieces so it is hard to know which piece is what or what is right or left. For the price, the quality is sub-par and I can literally bend pieces that are supposed to be support pieces. The delivery process was a nightmare and took forever, even after paying an extra $299 for "white glove service." They contract out to a 3rd party delivery service that is vague in all types of communication, only deliver on certain days, etc. After much back and forth they got my piece delivered through a 4th party delivery team that then tried to charge me over $500. It is now 24 hours into trying to install the bed and the baseboard measurement was wrong and off by a full inch so we had to cut it ourselves and we have had to purchase extra supports from Home Depot just to keep the pieces together and sturdy. BBB complaint filed with rejection from the company. The option of sending back the bed would be a wonderful option if that was a realistic option. We all know that it is not, considering the size and complications of sending it back. The website is misleading and the price does not reflect the product. I wanted to support local and small business but find this company has a response for everything regardless of what I say or how I feel. Hopefully this filing with the BBB will sway other people away from this business and avoid purchasing a bed from them. I feel that I was very patient with BredaBeds and felt their response to the shipping problems was just lip service. If I had not kept emailing and inquiring nothing would have been done. It was only at the last minute that a solution was found, but only after much unnecessary stress. The bottom line is this product is not worth the cost they charge and the directions on putting it together are sub-par and unnecessarily complicated. Like I said the company has an answer for every "complaint." Shame on me for not looking at prior reviews found on Houzz and Yelp. I relied only on the reviews from the BredaBed website which is...