Sun City Mesquite by Del Webb- 55+ Retirement Community — Local services in Mesquite

July 19, 2023: After reading many of the reviews here I can no longer stay silent. First and foremost, Mesquite is a great small town. We love living here. We have been here 22 months, great neighbors and fun times.

Our sales rep Tanya was great. Tanya kept us informed even when it was bad news. She sent many photos as we lived out of state.

When/if you purchase a home, you will be required to sign away your rights for remediation of poor workmanship and materials. Each subcontractor has such a disclaimer form. Pulte knows the quality of work and their inspection process is substandard and they have a document for each and every trade: grout joints, grout color variations, floor installation, granite seams, wood stains, electrical, etc. We made the mistake of upgrading kitchen cabinets. Our cabinets look like zebras. Yes, we know wood takes stain differently however we did not know that 3 very different boards would be used to make a 7” cabinet door! Or worse yet, 5 boards for a 12” cabinet face.!! Some boards with alternating grain patterns!!! Duh of course the staining is different due to multiple mismatched boards.

After closing we selected a reputable local company to install closet cabinets—there were no disclaimer forms, when there was an issue, they stood behind their workmanship and materials and promptly fixed the issue. This fix is rationale as compared to Pulte’s suggested remedy for striped cabinets— “don’t look at them in the light”. Don’t start me on our flooring issues. Our issues are small compared to others in the community. The community talks. As you drive around, stop and talk to folks you see, they’ll be happy to share their thoughts.

We know things don’t always go as planned or sometimes goes wrong, the true value of a company is in how they deal with that situation.

Yes, the person in charge of warranty follow-up has a difficult and thankless job however, if the work were done right, it would not be an issue. If the homes were truly inspected prior to move-in, follow-up by this person would be limited or minimized.

My suggestion: buy a house, do not spend extra on flooring, tile, cabinets, fixtures, paint, etc. get only the most basic house, then rip it all out and install a better quality. It will be messy, time consuming and may cost you less for better upgrades but in the long run it’s worth your sanity and eliminates the frustration with Pulte (not to mention it will save on your assessment).

The golf course is virtually unavailable to residents unless you want to pay rack rate. Read the many other reviews. This is not a golf course community like other Sun City developments. Neither the residents or Pulte own the course. Consider that 2,500 more homes are coming to the current 2,500. The other courses in Mesquite are superior and less expensive.

Finally, I read the many reviews here and see the “response from the owner” is quick to acknowledge positive reviews and negative reviews are, we “appreciate you bringing these matters to our attention so that we can share them with our local leadership team”. The “local team” as well as the HOA Board are well aware of the issues.

ps at each step in the home buying and closing process we were told we’d receive a survey, never received any.

Update: per the response to our initial review, we sent an email to the specified address on July 20, 2023. The response to that email was “The leadership team will evaluate your concerns and have the appropriate person follow up with you within 2 business days.” A week later, July 28, we get a phone message, at 2:58pm, this is Jerod and I would like to address your issues but I will be out of the office next week but can follow-up the next week. We immediately try to return the call to Jerod at 3:15pm (17 minutes later). He’s not there (this is common tactic), we left a message. It is Oct. 10 and nothing has happened except to raise our frustration level again. Oh, and forget about using the warranty department as instructed—they too never respond either. Just our story here --...

We have lived here 3 years now and are happy, except with the golf course. Neighbors are great as is the community. Our buying experience was positive and our home turned out just as we had hoped. The Mesquite community is growing and has been welcoming and fun. I would recommend advanced planning for backyard landscape. You are required to do it within the first 6 months. If you are even thinking about putting in a pool, do it right away. Tearing out expensive landscaping later to put in a pool is not very cost effective.

Conestoga golf course is excellent, however, it has become almost impossible to get morning tee times in the "High season." The afternoon times available are often too late to finish 18 holes. Pulte, which controls the HOA through majority Board of Director seats, sold the golf course out from under us 3 years ago, just before we moved in. This was not divulged during the sales process. We assumed Pulte still owned the course and there would be no issue with getting to play it. Now the rates are high and there are so many outsider tournaments and hotel-sold blocks of times booked a year ahead, all before we can book, that residents have a hard time getting on from Feb 15 through May and all of October-November. Pulte needs to spend the money to build a second golf course and not sell it.

When we moved here three years ago, for $5000 per year I got a pass to play unlimited golf. Now, there is no such pass, but the best price I can get to play the same amount of golf on Conestoga is $9300 per year.

With hundreds more new homes being built with golf course views, we can expect hundreds more golfers. Conestoga will not be able to support that many golfers, as in it's current state, it can't even support those that are here now. In Las Vegas is Dell Webb Sun City Summerlin, they have 3 golf courses and did not sell them. They pay $4000 per year for unlimited golf. Their HOA dues are $248/month. Ours are about $140/month. Summerlin HOA has about a $1M/year expense to run three golf courses. Assuming even half of that here, they could have raised the HOA dues $20/month on the 2500 homes and paid to have Troon continue to run the golf course. But instead, they decided to gain a little cash selling it and basically ruining the situation for Sun City residents.

Much of the allure of Mesquite and Sun City is golf. Pulte is selling homes based on that so they need to spend the money to build another course.

Do not buy here if you are a golfer and expect to play the course you live on. The "Exclusive tee time availability" touted is...

Buyer beware. Had a appointment with the sales office with one of their agents( Zac). Went through the process of pricing the home we liked and then found out that they don’t include the lot? You will be shown a strip of dirt and told you will have to bid on it? They are actually pitting you against other buyer’s who also might be interested in whatever lot they happen to have released as they only do it on certain days or weeks. So the way it works is you have to place a bid on that lot and if someone else comes and says, I want that lot too and they bid higher than you then you either have to bid higher or as the salesman stated, you can bid on another lot that is either higher in cost or just keep bidding on the lot. It’s a money game that allows Del Webb to have potential buyers doing a bidding war with other buyers. It immediately became apparent that the home we liked, the Canyon model which is the smallest home would not be affordable due to this process. With Zero upgrades the price is stated at 256000. Now start with what the sales agent stated that a bid of 15-20 thousand dollars would be a good starting price for the lot we were shown The lots were backed up against a wall with very limited view. You are instructed to bid on the lot or they might have other lots available for anywhere from 30-70 thousand dollars. So you go in thinking I can afford the house but in reality you don’t even know what you may end up paying because your in a bidding war with other potential buyers, as the sales agents are telling them they same thing...bid higher than the offer already placed. The excitement of buying soon became to stressful and not enjoyable. They also cannot tell you if their building a new Rec center to account for all the new homes being built. The current Facilities are dated and cannot accommodate all the people. Overall I would not recommend this community due to the way they...