Ashley Store — Local services in Miami Gardens

So ordered a couch two end tables a coffee table a behind the couch table and a recliner. We spent just at 3000.00 dollars. That included delivery because we didn't want to purchase the warranty. We were told that the delivery fee had to stay but if we purchased the warranty they could work with the delivery fee. We were told that everything but the couch would be delivered around the first week of December. They only brought one of our end tables and said the other would be delivered with the couch. They put the end table up against our couch. Later my husband came home and moved the table and found that the legs were uneven. Talked to our sales rep Enid(if you get her I'd find someone else to help you) she was to have our couch delivered on the 29th of December. She told us that she didn't know what happened but the computer showed, that it was scheduled to be delivered on the 5th. Also that we would have to speak to a customer care for the table. That we had to send a picture but my husband told her you couldn't see the defect by picture only by video. Sent a video and said she never got it. So later, Enid called with they could deliver the pieces by December 30. The day before the pieces were delivered we called because we have a time slot between 8 and 4:30 and the slot they gave us is 2:00 to 5:30. So in talking with the lady come to find out that the request for the other table was dropped. And the person that was handling Vivian never called him back about not receiving the pictures. So they said they could deliver that table on the 7th. Well now they came to deliver the end table and the couch and the delivery person said the couch was too big to get in the elevator. We ask them to bring it up the stairs and was told they were only allowed to bring it to the 3rd floor and we would have to get it up the rest of the way or have to get someone to deliver it for us. We were never told that they would only go up three flights of stairs. So now no couch. Oh, the other table it's off balance too. Honestly Aventura Florida isnt my favorite place because of the tourist here. Was so excited to finally make my home feel more comfortable with new furniture. Just to have Ashley Furniture spit in our faces. This world is hard enough that we should be able to buy things and have at least 30 days to return. I just feel sick. If I could give them a zero star I would. My suggestion, if you could shop somewhere else do it. At least not at...

This has been a nightmare dealing with customer service. I bought a dining table with four chairs on 01/10/2022. The sale guy was really nice and give me a few options. The purchase was easy and smooth. Delivery came really fast the same week on 01/13/2022. When I opened the box the top of the table was damaged on the corner really bad. The same day I filed a claim and next day the customer service reached out to me. The offered me a gift certificate for $200 if I was willing to keep the item which of course I completely disagree with the customer representative. The table was damaged and defective. The customer representative issued a new one after I requested to get a full refund of the purchase she states that the return policy won’t allow me to get a full refund because I bought the item from the store. I insisted again to get a full refund and she keeps telling me the same, so I agree with get a replacement of the same item. Mind you this the second order and guess what happened again , the table came defective and damaged almost in the same area. Here I go again submitting another claim and requesting a full refund. This time the representative was asking the same thing if I was willing to keep the item for a $200 gift certificate and again I said no, I would like to get a full refund. I paid almost $800 for that dining table and they offered me only $200, no ma’am. I am disputing the charge with my bank and I still have the item with box and everything on my living room, waiting to get solution.Today is 01/26/2022 and I still with no dinning table. I requested them to send someone to pick up the defective item and she told me that they need to send the same item again for the third time, I told her I did not want the item anymore because it will keep happening the same issue. It has been a nightmare dealing with this people. I bought all my other items from Rooms to Go and they were diligent with everything. Rooms to Go gave me a refund for a item that it was not delivered by mistake just because the item was not delivered on time and two days later the item was here. Never again buy anything from Ashley Furniture nor City Furniture. Stay...

While we initially had a good experience purchasing from the Ashley Store in Miami Gardens, things went wrong after we had paid in full for our new bed set. When purchasing the bed we were clear with the associate Cookie and her manager Carla about the need for the bed to be delivered in a specific time frame due to us not living here permanently. We were assured that even though only 1 was in stock that we would receive our delivery as scheduled and should there be an issue, that more of our item would be available the following week so we will not have any problems. Much to our surprise I received a call from Cookie the next day that the item is back ordered and we won't be able to receive it until after we are gone. We were offered to change for a different bed in stock of the same value, but the options were not as nice as the one we had paid for. The options were then to refund or pay for assembly as our renters can receive the bed when we are not here. We wanted to do a refund, but we paid cash and were only able to be given a cheque back. As Canadians we loose significantly on our dollar in such a scenario. Given this, we asked if the store could cover the cost of the assembly since it wasn't our fault that the item was not available and this risk had not been communicated to us, quite the opposite. After going back and forth and a discussion with Carmine, the General Manager, we agreed to pay for the assembly as we would loose too much money on the purchase of the bed in a refund scenario. While we paid for this service, we should not have had to as the store lied to us re: item availability. As a business owner, I am astonished that a multi million dollar organization such as Ashley Furniture can not do right by their customers when they are in the wrong. Employees are limited by company policies and there is no one you can talk to above store level other than customer service on the phone, which is essentially useless. I took the time to write this review, because unethical practices of big companies are not fair to consumers.

I am updating this post that the company reached-out to me to make this situation right which is...