Vance Chrysler Dodge Jeep Ram — Local services in Miami

My contact information is public but I don't mind sharing my feedback. I'm usually pretty hip to what to ask and all that good stuff when purchasing but we totally screwed up this time. We had a vehicle that was breaking down non stop and we inquire on a 4000. Vehicle and get called back about a different one that was around 29,000. Under 100,000 miles with warranty. We told the guy could not get approved he assured he could get us approved so we did the paperwork thru text and email first he said we need down payment co signer and the truck was ours now thru but the entire thing we stated we needed payments around 500 a month he agreed he understood we get there with trade in co signer and down payment we are told oh that truck isn't available but I have this one which is just a Lil bit higher but what they meant was it was 34,000 plus higher I told them we wanted a full tank of gas I have never in my life purchased a vehicle that didn't have a full tank I know you don't keep a full tank due to theft reasons but I am purchasing. We agree to the truck it's 2021 Chevy rst z71 who wouldn't when they have a 1984 f150 that don't want to stay running. So in the back signing paperwork I over hear the guy who sold it bragging about how much he makes the guy we are signing paperwork with stated something a past employee doing this and that's what I assumed he was talking about. In the middle of signing paperwork he stops and says oh you are signing the wrong papers so we ended up signing all those papers again and we repeatedly heard how much we were paying for the truck and us being excited we didn't even realize we never once heard how much the finance charge would be on it. So we login to check payments and such the payment is over 300 more then we said we felt comfortable at. And the finance charge is over 30,000. That's us pretty much paying for 2 vehicles so I started checking things out and apparently it should have been a red flag when paperwork was switched bcuz it's a thing at dealerships I honestly thought he just made a mistake and now I'm not so sure he didn't go over those papers it was sign here it's the same as page whatever he never showed us a pointed at what was on those papers and the same company that we are financed thru sent us several denial letters after we had the vehicle in our possession and our credit continues being checked weeks after. Which too many inquires counts against your credit. I don't think for a second your staff was up front and honest nor is the paperwork done correctly you have the buyer as a co signer and the co signer as the buyer so when you sent the title we don't know where it ended up we never received it had to run in circles trying to tag it because we had nothing. Now we don't receive any of the paperwork on it bcuz the co-signer doesn't live locally. It has been a disaster ever since we have had this vehicle and you said make the payments the finance company will refinance you in 6 months no no they will not they shut that down bcuz they don't Refinance anyone you have to get a loan somewhere else. So that was another lie we got told. So that's why you got a one star which in my opinion you didn't deserve that they told us oh hey we filled your tank but they didn't it wasn't even a half of tank. So thru out the entire situation your company lied to no extent while we were being honest. How fair is that. Your company took advantage of the situation and that switching paperwork in the middle of signing is a huge no no. I'm not sure how to go about it but you can bet I'm still looking into what I as the consumer can do I feel the issue should be reported to state and let them investigate it because we have since heard of this happening to several others and all of them were your customers not a different dealership but specifically this one. How would you handle it if this was your situation?? I can't trust your company due to previous lies so what should be the next...

In the end, I ended up at a dealership that had competent sales team members and got $1250 more on my trade than this sales manager "gave to me as a favor" and got a truck with better options for the same price.

I live 3+hrs away from this dealership, so I worked with a salesman over the phone for close to a week to set the deal up and make sure that it would not be a wasted trip. On Friday I set up a noon appointment with the salesman for Saturday and informed him that I have pre-approval from my bank and also wanted to see what they could do in the financing department. Saturday morning I hit the road around 9am and texted him confirmation of that fact. He confirmed that it was good to go. I got a text from him when I was an hr out, confirming that I had the right address. Upon arrival, he came out a said that he has bad news and that someone else was running numbers on the truck, and we would have to see if they buy it first. They had been there over an hour and were there when he texted me about the address and he said nothing! He then informed me that he had taken the time to find another truck for me and if I was willing to wait at least 2hrs, he would go and get it. I looked at the specs on the truck and it was no-where in comparison to the truck that they had. I demanded to see the sales manager, who took over 5 minutes to come to the desk I was at. He was very nonchalant and only seemed interested in getting me in another truck. This lead to a verbal confrontation (that he did handle professionally) I demanded to speak to the owner, who couldn't be reached, but was messaged to make contact. I told him that I was going to take my kids to lunch and I wanted to hear from her or I was coming back. We ate and went back to the dealership with no contact. Upon walking back into his office, he informed that he had talked to her 20+minutes ago. This made me wonder why I hadn't heard from her even more. The sales manager that started talking about making it right for "inconveniencing us". I told him that I didn't want his money and that this wouldn't be solved with a tank of gas. I again asked why I hadn't heard from the owner, to which he said that was his fault because he said that he wanted to talk to me again. I asked him what he didn't understand about the fact that I wanted to talk to the owner. He then texted her and asked her to call me. 10min later she called me and was very apologetic and listened well to my rant. She wanted the chance to make it right, and asked if they could find the same truck somewhere and deliver it to my home. After more discussion I agreed. She then directed her sales manager to eval my trade. NOW, after all of that, you would think that they would be looking to make me a good deal on my trade. NOPE. the sales manager gave me a quote that was $1000 below KBB and $1500 below NADA trade values and told me that he was giving me that much as a favor. At this point I was done and called and informed the owner that he had followed her directions to make it right in the most offensive way possible and that we were done. In the end, I ended up at a dealership that had competent sales team members and got $1250 more on my trade than the sales manager "gave me as a favor" and got a truck with better options for...

First time buying a car online and I do not recommend. First of all, their “free delivery” is not delivery. They drive your car to you, putting however many miles are on it between you and the dealership. Had I known that, I wouldn’t have waited a week to get it, I would have went and got it myself and drove it back. I was even more irritated when the man driving it told me it was “fun to drive”. Glad he got a good joyride in on his way. He was also completely uneducated about the car or any of the paperwork he gave me. In addition, I came pre-approved and they still ran my credit four times. I should have checked with other dealerships, because The interest rate I was given was significantly higher than what people with my credit score are paying right now even with regards to the market. I wasn’t 100% happy with the vehicle. Even though I was told they wanted to make sure I was happy with my purchase, whenever I told them I wasn’t, they said there was nothing they could do because they had already sent my down payment. He also said the car was in perfect condition but the digital display had a hairline crack across it. That was never mentioned, and will be very expensive to fix. They took their time paying off my trade-in, which resulted in extra late fees. I had to request copies of my signed paperwork after the deal. Every page had my entire name misspelled and the wrong car as a trade in but they said that was fine. I could tell they just wanted to make a deal regardless if it was a good one. From now on I’ll make sure I shop locally so I can see the car and have time to know if I like it before I’m rushed to sign and go. And I’ll put the miles on it myself instead of letting a stranger joyride it for a few hundred miles. Gave 2 stars because they were kind, but overall not a great...