Me and my wife were treated pretty badly. Used to love this place when we were in Miami. Had a machine malfunction (first time we have ever seen it.) It did not pay when it was supposed to on a win. It states on the machine that malfunction voids pays and play's. All we were asking for then was the amount back that was bet on that spin since it was voided. Only .80 cents... They would not return it. The manager on duty could not reach anyone via phone and the lady in the cage treated us like the money was coming from her pocket. Very grouchy. We were shuffled along out the door and told someone would call us but could not tell us when. Of course no one ever did. We are more saddened that one of our favorite places treated us this way. We just two days before had spent close to $500 playing there. We are good customers and Will be happy to pass the word on to others though and Will not be...
Read moreThey really need to update their free play systems on the casino games because when I went to get my birthday play I had to match five points to get five dollars. then after spending $25 I find out that I'm playing on the only machine in the casino that does not honor free play. then a few days ago when I went with my boyfriend he spent $20 and was misinformed as well about his free play so we wasted a lot of money there without gaining a dime. I do however find it funny that it says book return and has a slot in front of the casino where you can...
Read moreI absolutely love the place best in 4 states area hands down! Was there earlier tonight the lady working the station right to the right of front door was the most beautiful woman I've seen in decades ! I wish I wouldn't have been so nervous I would have at least told her face to face but besides that the rest of the employees are very helpful and as far as gameplay goes but for when for wind 45 times more than any other in the area and for the fox on the floor If ya read this I was the nervous guy at the white orchid game earlier this evening hope to...
Read more