Midland International Air & Space Port — Local services in Midland

First, the entire first floor of the airport smelled like fish when we arrived at 3:10am.

The Delta desk isn’t even staffed until 3:45am. This would have been great to know ahead of time. We would’ve loved another half hour of sleep.

Jenny checked us in. My husband and I weren’t flying today, just accompanying our 12-y/o niece through to the gate. She was flying as an Unaccompanied Minor. Jenny either had never done a UAM process before or hadn’t done one in a long time. There is NO REASON it should take 28 minutes to check one person in for a flight. She was very clearly confused and uncertain.

Half the time she was speaking to one of her coworkers but facing and looking at me. I never knew if she was actually speaking to me and sounded like some cranky old octogenarian constantly saying “Huh?” and “What?”

Jenny also neglected to inform us that we needed to go through the TSA Pre-Check line. We got all the way upstairs and through the TSA line before we were informed we needed to”gate passes”, not whatever papers Jenny had given us. We trooped back downstairs back to her gate, got help from her coworker Jeffrey, and were sent back upstairs to go through the Pre-Check line.

Then we arrive at the gate to begin the check-in process- as an Unaccompanied Minor, my niece was supposed to board first- only to find that her packet of papers for when she’s picked up wasn’t filled out correctly by Jenny. Jeffrey the gate agent (same one from downstairs) filled out the missing info. Then her bracelet began not scanning properly 10 minutes before boarding.

The bracelet problem was apparently so bad that the gate agent moved my niece’s boarding time to LAST because he and the people downstairs needed extra time to fix whatever error was occurring.

Kudos to Jeremy, who took ownership of the problem and worked to solve it. We appreciate that very much.

I’d rate this...

Get ready to pull yourself up by your bootstraps if you have the misfortune to fly in or out of this disaster of an airport.

Heaven forbid you are old or disabled or injured, the nightmare begins when you have to park 1/4 mile from the terminal and then huff it through the Texas heat with 70lbs of luggage. That is if you're even able to find parking, as the lots are packed with no indication where the single empty spot amongst hundreds will be. There is no shuttle, there are no luggage carts, no walkways to the terminal, just unmarked gaps in the chain link fence. There is nobody around to care that you are lost and struggling. If you're defeated and in tears by the time you reach the check in counter, the airline personnel will see your weakness and be extra nasty to you. When you start crying in the TSA line they'll pull you aside for an extensive pat-down, whisper into the radio, and then swab your hands for explosive residue. When they release you, you can find your way to the water fountains but you'll find that barely a dribble comes out rendering them completely useless. If you head over to the little bar in the concourse you'll find the one compassionate person to be found in this entire place and she'll fill up your bottle and even offer you ice.

Texas has done nothing but show me that the people here are not about community or helping others who might be in need of a little help. Probably because helping others is socialism and you can't have that.

Maybe it's my fault for not being able to afford a limo to drop me off right at the front. They will remind you at every step that you're on you're own and they don't care one...

Every time I have flown into or out of this airport it has been horrible. The people are rude and unfriendly and they don't keep up with flights. I had a flight that was supposed to leave at 5 in the morning and no one even showed up to check us in or to work security until 8. When they saw all of us waiting we could hear them ask each other "we had a flight this morning?" We just flew in to here again on Saturday and They told us our baggage was lost but it turns out they never unloaded it the night we landed. They also told us that our flight was delAyed due to fog in Houston so we missed our connecting flight but when we landed in Houston and looked up the flights not a single plane had been delayed all day and they said it had been clear skies. They probably lied because they don't have to refund tickets if they blame it on "natural causes" they even lied and posted that the flight left only thirty minutes late when in reality we didn't take off until an hour and thirty minutes later than scheduled. Rude, unhelpful service with employees who don't care at all. One military member was delayed a full 24 hours because of their mistakes. I already bought tickets for April but after that I will only be flying in and out of midland at last resort. I don't typically like leaving scathing reviews but I'm tired of them not even doing the bare necessities of their jobs especially when people are missing their connections...