Kroger — Local services in Milledgeville

Kroger Milledgeville customers you better check your receipt! After checking out and paying I checked my receipt. A frozen product I purchased showed $6.99. My receipt showed I was charged 9.99. I questioned the clerk. She referred me to the customer service counter. I proceeded to customer service. No one was there, but I waited several minutes. Another customer came up and he too was waiting. I walked back over to the scan area and asked three employees if anyone was working customer service. There was a female working customer service but she was in the "office" with the door closed. She heard me ask if anyone was working customer service. She yelled out that she was busy right now and will be out in a minute and to continue to wait. Wow!! She was too busy to handle the customer! Finally she stepped out, with her cell phone in her hand, and spoke to me and the other customer to tell us she will be out to help us when she finishes "her call." She stepped out, asked what my problem was, I told her the product rang up differently than what was shown on the frozen food shelf. She proceeded to take her phone, scanned the product and said what she is showing is the price that scanned and showed on my receipt and that was that. I walked back to the freezer section, removed the strip from the shelf showing the 6.99 price and walked back to customer service to show her. She snickered and said that I did not have to actually bring the price bar to her then asked me for my receipt and my card and she did credit the difference back to my card. The sales price shown was not one of the "digital coupon" deals but a yellow tag with bold red numbers showing the sales price. This really got under my skin as this is not the first time I have had to dispute a sales price from a scanned price. Plus I did not appreciate the lack of care or professionalism. A PUBLIX is scheduled to open within the next few months and it is located across the street from the Kroger on N. Columbia Street. I plan to shop at PUBLIX and likely many others will do the same. Kroger at N. Columbia Street continues...

I really hate that self check out has become the norm and I used to be an advocate for them. The problem like many stores is that only half will ever be open which causes long lines to form while other customers in line are breathing down your neck waiting for you to finish checking yourself out. What was the point of self check out if half the registers are closed? The problem of long lines is still present. But what makes me leave a one star review for this location is that the store seems to be obsessed with shrinkage prevention. Not only did they add useless gates to the entrances, they now seem to require their self checkout monitors to hover around shoppers checking themselves out. I honestly feel like I'm being racially profiled every time I shop here. The white older ladies that man these checkouts always make it a point to beeline to me at the register and spend the most time watching me compared to other shoppers. 8/10 the other shoppers not getting the same "attention" are white. While I've experienced something similar to this at other stores as of late, this particular kroger's staff is really bad about it. The usual offenders are the older white female staff rather than the black or young white male staff that sometimes man...

The store is nice and offers quite a bit of items that make it really unique. I have enjoyed shopping there although I have had some issues where I was told somebody would contact me to discuss but that is not happening. So I am writing this only as a notice I do not expect as with your previous example any response. Today I was shopping in your store in Milledgeville when I got to the checkout line Jimmy the bag boy asked me how I was doing. I was responded that I was perfect. At that point Jimmy said that only the “Lord” was perfect! Now I am a practicing Christian but I do not wear my faith on my sleeve nor do I discuss it in the check out line at Kroger. I was highly offended that Jimmy felt it was his job to correct my response and invoke the name of “The Lord”, I will get over it, but next time if he chooses to make a statement like that to me I will make...