Royal Caribbean International — Local services in Miramar

Issue: The service provided by Henry at the Cabana/Beach was exceptional as well as the transportation provided by Tyrone. My issue was with Laura at the Cabana Rental Desk. I walked into the building seeking beach chairs for a party of 8. I was told by Laura their were only chairs available for two and that only other option would be to rent a Cabana for 6 and she spoke to someone to get approval for 8. Once on the beach we noticed many unoccupied lounge chairs. On Thursday morning I went to Guest Services on the ship to report my concern of feeling deceived to generate revenue for the ship. I was directed to the Shore Excursion Desk. I was explaining my concern regarding the empty chairs when it was brought to my attention that their were FREE CHAIRS!!! That escalated my dissatisfaction and concern. We (all 8 of us were present) were NOT informed of any FREE CHAIR option, the only option presented to us was the $359 Cabana!!! I find this extremely dishonest and very disappointing on Royal Caribbean's part, however, what was more disappointing and disturbing was what is to follow. I asked to speak with a manager, Melina came out to speak with me, she was not friendly at all and seemed to have a bad attitude from the moment she approached me. Being a manager myself for a Radiology Practice, Patient Care/Customer Service is of the utmost importance to me and I pride myself on providing exceptional care/service and I expect the same in return. Well, Royal Caribbean and Melina greatly failed. To start, she did not apologize, she was very defensive. She argued back and forth with me( these are manger traits that I do not possess - I immediately apologize repeatedly and NEVER argue with the patient/customer!) Her behavior elevated my dissatisfaction, which at that point became more of an issue than my initial concern. There also was another girl behind the desk, i didn't get her name, but she was working at the desk on Thursday March 7th, who was very rude and unprofessional, as I was speaking with to her she literally turned her back and walked away into the back room. At heat point I was not going to be disrespected anymore and asked for the person above them to contact me. Angela contacted me and was apologetic, professional and tried to resolve my issue. She offered me a $125 voucher for a future cruise. Although I didn't think that was a fair resolution, I graciously accepted. I feel my family should be reimbursed the entire amount of the Cabana fee for the simple fact we were deceived whether it was intentional or not, the fact is we were NOT informed there was another option to have...

Disappointed Diamond Member – Royal Caribbean Has Lost Its Spark

We sailed on Quantum of the Seas from May 26 – June 2, 2025, on an Alaskan cruise out of Seattle. We were a party of eight and long-time Royal Caribbean guests—my wife and I are Diamond members. Sadly, I have to say this was the most disappointing cruise we’ve taken with Royal, and it feels like the quality and value have gone downhill significantly.

First, Royal only sends review requests to the person who booked the cruise, which in our case was my wife. That alone is disappointing, because everyone in the party should be able to provide feedback.

Now for the real concerns:

Endless Upcharges Everything—and I mean everything—has become an extra charge. Want a cappuccino? That’s an upcharge. Soda, fresh-squeezed orange juice, sparkling water? Upcharge. We chose not to purchase the beverage package this time, which was $445.76 for two people (and no, that doesn't include alcohol). Instead, we paid as we went and it was cheaper, but still frustrating to be constantly nickel-and-dimed.

Horrible Food – Main Dining Room & Specialty Restaurants We ate every meal in the main dining room—breakfast, lunch, and dinner—and the food was consistently cold, bland, and underwhelming. The only dish served hot was the French onion soup. Thinking a specialty restaurant would be better, we dined at Chops one night (another upcharge), where I ordered the Wagyu steak (another upcharge on top of the Chops surcharge). It was served cold. For 8 people and one bottle of the cheapest wine, the bill came to over $700. Unacceptable for a premium experience.

Lack of Staff and Service The ship was clearly understaffed. Long waits, missed details, and lackluster service were the norm. One of the joys of cruising used to be the attentive and personalized service—that’s gone. Even as a Diamond member in a Junior Suite (Room 7640), there was nothing special or memorable about the service.

Royal Caribbean Isn't What It Used to Be Gone are the midnight buffets, ice sculptures, and quality experiences that used to make Royal feel like a true luxury escape. Now, it’s all about how many ways they can upcharge you for things that used to be included.

Final Thoughts: Before you book with Royal Caribbean, look carefully at other high-end cruise lines where the cost may be slightly higher but everything is included—better food, better service, and better value. I never thought I’d say it, but after this cruise, I’m rethinking my...

I would give a 0 star if I could. My husband and I were set for a 7 day cruise this summer. We paid over $12,000 for our accommodations alone. This was our first cruise ever and we thought we had planned well, calling the cruise line 20+ times prior to departure, trying to navigate through the maze of mis-information provided by customer service, who were at best difficult to even understand. In our planning, the policies were not clear to us even after calling and investigating thoroughly. On departure day my husband was returning from a business trip and we were planning to meet at the port to go on our first vacation in 5 years. I boarded in anticipation of his arrival, however, due to inclement weather along his travels back, he missed departure by 30 minutes. When I found this out I tried to arrange leaving the ship, thinking that arrangements could be made to salvage our vacation with the cruise line on another trip, but I was told that the only chance I had was to wait until we arrived at the next port to fly home. After 3 days at sea I was finally able to get a plane flight back home. I spent 3 days on the boat, knowing that my husband was left upset at the dock, feeling alone in a 2 story suite meant for both of us. At the time I thought this would all get resolved and that surely a company worth 3.2 billion dollars would have some compassion over our situation, but this was not the case. When I returned home I called Royal Caribbean WHILE OUR VACATION WAS STILL HAPPENING WITHOUT US, (the cruise had not even ended yet). I thought I would get some options from Royal Caribbean about how we could salvage the thousands of dollars my husband and I spent on our NON-vacation. I reasoned with customer service, speaking with 4 different people, including a supervisor, to at least give us a partial cruise credit, but they repeatedly stated "There's nothing we can do" as if coldly reading from a script of thieves. I even tried to get a resolution through the BBB and the only response I got was an uploaded copy of the “Cruise Handbook”. I sincerely think that life happens unexpectedly, and thought I was dealing with a reputable company, with real people, having real lives, that would understand our situation. Especially considering the dollar amount, which reached almost $16,000 in total, for a vacation it was impossible to participate in under our uncontrollable circumstances. I would BEWARE if you’re thinking about spending your hard earned money with...