Groovy Guy Gifts — Local services in Monroe

I made two purchases back in early December for Christmas Gifts. I received one of the gifts right away and was so pleased with it. The other gift I did not receive in time for Christmas. In January after the Christmas holiday I realized I hadn't gotten it yet. I reached out via email and was responded to right away. I had the tracking info but it seemed to have been lost. Everyone I was in contact with was extremely helpful and so caring and responsive. I finally received the item and it was damaged. I emailed again and was met with the same responsive kindness. Unfortunately the item is discontinued so I will not be receiving a replacement. However they refunded me immediately. Long story short, I will happily do business with this company again and again. Although this purchase didn't work out, the way they handled my complaints was superior customer service! Way to go Team you guys are...

Placed order Dec. 2, On Dec 13, I received notice that the package was being shipped and a UPS number was provided.. On Dec 19, I checked with UPS who says Groovy Guys created a label, but that the package was never provided to UPS for shipping. I then chatted on line with a Groovy Guy customer service representative who advised their shipping department did not have the package and that they were checking with UPS. This makes zero sense as UPS advises that they never received the package. I asked them to reprocess the order on a rush basis as this item was my husbands Christmas gift and I was told to wait another day and see, and that they could not put a rush on it for Christmas delivery. Very diappointing. I hope I'm not being scammed! A happy customer does not see to be...

He loves it! I purchased the knife as a anniversary gift for my husband with the custom box option and I must say, I was pleasantly surprised! The knife is beautiful-sturdy, sharp, has good weight to it and is ergonomic. Feels good even in my hand. It is a good quality knife, the shipping was fast and it literally looks exactly, if not better than the photos on their website show it to look. My husband wears it and uses it every day and now that it's broken in, it opens with a flick of the wrist! These guys really take pride in the products they produce, and they do it at a reasonable price to boot! Thank you Groovy Guy Gifts for a high quality product! You will definitely be seeing me again for my...