Fin Feather Fur Outfitters - Ashland — Local services in Montgomery Township

Recently purchased a second safe from the Canton store. Instead of a Liberty, I purchased a Surelock due to the better price and almost comparable features. Upon inspection on the delivery trailer, found the safe to be heavily damaged. Needless to say, I did not accept the delivery. The delivery guy made several phone calls only to advise the other Surelock safes in stock at the Canton store were also damaged and the Ashland store only had one and its condition at the present was not known. He advised that he will check when he got back and call me. Never received that call. Called the next day and spoke with Stacy. She advised the Surelock safe at Ashland was also damaged. So, she advised that she would sell me a Liberty safe at the store's cost and texted me the info. She also advised that she would include a promo kit consisting of a dehumidifier and lighting that she had left over at no cost to me since it was a free promo kit provided to the store. I proceeded back to the Canton store only to find the price Stacy sent me as their "cost" was just the current sale price. Back on the phone with Stacy who then knocked 100 dollars off the sale price of the Liberty safe which still cost me 150 more than the Surelock. Upon delivery, the Liberty safe had a dial lock rather than electronic as ordered. Their remedy was the delivery driver scrounging part pieces from his truck to make a whole electronic lock which he put on before unloading it from the trailer! I accepted the safe because I was fed up with the entire situation. The driver was also supposed to give me the promo kit during delivery but that did not happen. Another call to Stacy who advised she would mail it out immediately. That never happened. Wife made a phone call to Stacy who advised she took it to the warehouse for it to be delivered and that she would call my wife back the following Monday once she got to the bottom of why it wasn't sent out. That never happened! So, weeks later and still no promo kit. Too bad problems like this are becoming more and more frequent in today's business practices. Update:: After another follow up call made by my wife, the promo kit finally...

I ordered a firearm from Sportsmans Fullfillment and it was shipped to Fin Feather Fur, Ashland. I went one evening (Tuesday, October 11th) after work to pick it up. The person that initially waited on me told me he could not give me the firearm because it wasn't in my name, but in my husband's name. I explained to him that I purchased it in my name and account and with my credit card. While I understand that rules are rules, the fact that I am communicating this to him was on deaf ears. I asked if there was anyone there I could talk to to resolve this issue. He basically said no person from Ecommerce was there so I would have to bring my husband back to pick up the gun. He took the package off the counter and was leaving me standing there when a young man came to offer assistance. This young man, Chris was extremely patient and kind. I explained the whole ordeal to him giving him my driver's license, credit card, card statement, order number/confirmation and emails from Sportsmans Fullfillment. All of the above proving I purchased this firearm. Mind you, I had explained all of that to the first employee. So, Chris took the time to make a couple of phone calls to finally learn that this happens sometimes with Ecommerce orders. Even though I placed the order, because there are two accounts with the same address, the order was somehow put under my husband's account...in MY name but his account. Anyway, Chris handled this whole mess (that was all due to a minor technicality) by being patient and kind. In my opinion, the first guy should have been so gracious, especially when I learned he has worked at Fin for many years. Maybe some customer service classes for him? Over the years my husband and I have shopped at Fin, beginning when they were in the old smaller building on 250. This experience was a learning one for me. I just did not appreciate the (lack of) service I initially received. Hopefully, this is a one time occurrence. Chris and Stu are...

The store it self was awesome... Great boots and clothing, few sales and prices all retail price so not much saving but selection great...JILL in the floor was the most wonderful lady I could meet then we ran into some issues one was we were told on floor that a jacket of same exact type on sale in s,m, l, and xl is 34.95 and 1x 2x 3x would be 5 bucks more get to cashier and they say no way u want big u pay 60.00 funny small is not 30.00 lol Anywy get past that but this past Saturday the customer service lady working the counter digging in her purse for a few minutes pulling out a dollar not acknowledging us as we stand there finally asks us if we need something. I told her I would like to buy a Columbia jacket marked at retail at $125.00 for my son who was with me and if they would possibly match Amazon with free 2 day shipping for $106.25 and I would of thought we swore at her as she performed Linda Blair exorcist.. She was the rudest person u could come across how could a store have that type person running a service counter my son wanted jacket so lady on floor said well try the cashier so my son figured nothing to lose and store gets a sale as he goes up to cashier the rude monster runs up there to cashier with her rotten tone and sets straight that the jacket is not getting price match well not only did we not buy the congregation outside the door says that person has a habit of running people out of the store our first stop and our last stop there our ride home popped into a competitor and they gladly matched the Amazon price and gave us 10 percent more off after hearing the story about this stop.. Terrible!!!! My son was so upset he discussed the situation with his therapist a true shame that people can’t treat people nice not knowing if the person ur being mean to can effect them.. I have thick skin but it troubled my son for days.. This is one of the few times where I say for the stores sake get her...