AV Performance Innovations — Local services in Morton

First off, this review is based upon interactions online and over the phone with an employee of AV Performance Innovations. I do not touch on the attributes pertaining to installation or specific products used by AV Performance Innovations. This is a review purely based upon customer service and brand representation.

Goodness me... It seems that the arrogant audio and videophile mindset has overtaken AV Performance Innovations, due to the fierce representation of "the brand image" by an employee whose name I shall not unveil.

After placing an inquiry via their website, I received a phone call this afternoon from that employee, whom immediately revealed a surplus of "toot my own horn" articulation--covering up the "we only deal with folks who want to spend $10,000 and up" sales pitch. Attempting to brush his attitude aside, I explained what we were looking for in our new home. Nothing major -- just want to get our feet wet with a home theater setup before we go all-in 3-5 years from now. My elaborations touched upon the different speakers I've perused, as well as the projector that sufficed for now. To my astonishment, he not only abruptly slammed my research (and advice I received from half a dozen others on AVS Forums, WireCutter, etc.) but also randomly defaced Best Buy--touting that "AV Performance Innovations only deals in high-end equipment and clientele that can afford the best. BenQ, SVS, and blue shirts at Best Buy only deal in data processors and market waste."

Wow! A strong opinion that he's entitled to (I suppose), however, if I was the owner of AV Performance Innovations, I would quickly pull him into the office and have a "come to Jesus meeting" on how to speak with potential customers and people in your community. I hate to say it, but he sounded an awful lot like our fearless Twitter "tweeting President", Donald J. Trump. Unfortunately, for him and AV Performance Innovations--by association--I will be spreading the word on the awful customer service and arrogant...

Recently moved to Peoria area for work and this was the closest Goldenear authorized dealer. I always try to buy local and they seemed to offer a good array of products on their website too. The storefront is in the back of a building with other home remodeling contractors allowing contact with kitchen and bath and landscaping companies which is nice. I was pleasantly surprised by the absolutely no sales pressure tactics of their staff. I worked with Nic Barden. He was friendly and genuinely interested in my project and made suggestions after listening to what I wanted and was planning to do. I purchased the surround speakers that I needed and a super subwoofer for a future basement theater. Then about a month later, I lose my job. Having not opened the sub yet, I was hopeful I could return it. Nic and his manager were very accommodating and understanding of my circumstances. They weren't sure they could, having never done a return since Goldenear doesn't restock product. Through some trial and error, they were able to get my money back. I'm pretty sure they will have to keep it on their books until they can sell it, but they know I'll be back when I'm on my feet again. This type of relationship is why I work with great local companies like AV Performance Innovations and their great...

It took over a month of negotiation and attempted scheduling before they would even come out to perform the work. Not to mention they misquoted the breath of work that was to be done and never adjusted the original quote based on the final labor performed. They left without fully explaining how to use half the equipment, which, of course, broke. I was supposed to have a seamless wall without visible cords or cables and instead I have a hole in my wall, cables strewn all over the place, and a tv that doesn’t work how it’s supposed to. Furthermore, I moved the reciver and sub myself to the right as quoted In the proposal. It took days of their responding to my calls and emails before they finally quoted a ridiculous amount of money to come and fix the issues. And of course once I refused to pay for their poor craftsmanship, they’ve stopped answering emails or phone calls and refuse to come out to diagnose and fix the problem. Terrible customer service. Could’ve had my grandmother do the same quality of work. What a waste of time,...