Impact Fitness and Lifestyle Center — Local services in Morton

For a "gym only" experience/membership, Impact is a good gym. They have a wide variety of machines, free weights, and cardio equipment. The gym is not an open concept and feels a little clunky and put together - a bit of a maze - but the bonus of that is that you can get a little privacy if you want it. The sauna is a nice touch to finish your workout. Unfortunately the whirlpools were not functional the entire duration of our 3-month membership.

We chose Impact because of the add-ons. For us, we were not looking for "gym only." We purchased the Elite Membership (which includes classes) and childcare. Unfortunately, these adds ons were not worth the additional price. Classes are few and far between, and they are scheduled in a way that they are incompatible with childcare. We never got to take one.

Childcare was a major disappointment and huge point of frustration for me. Though they "offer childcare" 8am-noon, they will only allow you to take the first available slot, which is almost always 8am. The 8am slot didn't work for our family, and since I needed 9am or later, I was told "no" to childcare far more often than I was told yes. Even though I had already paid for the service. They also don't make sure childcare is always staffed. If their one childcare employee is on vacation or has time off for whatever reason, they just shut it down. The few times we snagged a slot, the kids enjoyed it. But it really didn't happen often since we couldn't do 8am.

For our busy family, Impact was not a good fit. We were disappointed in how inconvenient it was to use the add-ons, and we felt a little taken advantage of when we found out that we couldn't do classes and childcare together (it's truly one or the other - wish they would have explained that before we...

I really hate leaving negative reviews. It’s a very nice gym and I love that it has racquetball and a sauna and tons of ways to work out. They recently charged me a late fee because I switched debit cards and forgot to update my information with them. I received a text to update my information or I would be charged a late fee if I didn’t remit payment by the 5th so I called on the 5th before the end of the business day (that’s how that wording works) and they said they can’t change the late fee they applied and gave me a run around as to why. It stinks because they meant to write the 4th instead of the 5th and I lost money due to their mistake. Both people were insincere and wouldn’t listen to my point that it was their mistake while I tried to be kind and as a business it isn’t fair to take money from customers when the business made the mistake. I’m finding a new gym when my contract is up because I feel pretty disrespected...

It's a great little gym, especially if you get the 24hr access. The main issues, why I am forced to leave a negative review, is the EXTREMELY shady customer service.

Their policy states that if you move outside of 50miles from the gym, you can cancel. I have been trying for 5 months now to get in touch with someone to cancel my contact. Either no one answers the call, or you get the "I'll have a manager call you back" then no one does. Their "contact us" option on the website is broken. They have not responded to any of my emails. I went as far as paying out the remainder of my year contract, but they decided to automatically renew me and are charging me still.

They scam you by locking you into a contract then never talking to you again making it impossible to cancel your membership. Do not under any circumstances trust these people. They have the worst business practices....