Bono Plumbing — Local services in Moscow Mills

2-21-18 RESPONSE TO OWNERS REPLY TO MY REVIEW. '

2/21/18 Relating to the response from Bono Plumbing of my review:

Paragraph 1) The response that Bono received from American Standard and forwarded to me, said "these scratches appear to be damages". It does not state as you do in your response that "damage is done by improper cleaning of porcelain."

Paragraph 2. You state that American Standard did not respond on a timely basis and that was why Bob did not come out to do an investigation. When Bob came, he did not say that. He told us that the girl who answers the phone is a flake (or something of that nature) that she was suppose to make an appointment for him to come out and remind him, which she did not do. Supposedly this incurred your wrath according to Bob.

Paragraph 3) I have had no problem with the sides of the tub. I told Bob, when he was here, there was residue from having bathed in the tub. I feel the sides of the tub are shiny and smooth, when cleaned. I do not see any spots of rust on those areas, at this time. Bob did mention some scratches on the top lip of the tub. I have subsequently been unable to locate any scratches on the lip of the tub.

Paragraph 3) As I have stated in my emails and phone calls, I did call Bono about six months prior when the rust around the drain first became visible. I was told it was out of warranty and I just dropped it. However when the further rust spots in the bottom of the tub became visible, I called Bono to find who was the manufacturer. I had no idea at that time that two manufacturers would tell me it was an installation issue. With that information, I called Bono back.

Paragraph 4: You ask if it is possible that I am cleaning with something erosive. I clean my bathroom fixtures with Lysol Bathroom spray. However in paragraph 1) you state as fact "the damage is done by improper cleaning of porcelain. " Also in paragraph 4 you state it is common practice for manufacturers to deny there is any problem because, "they don't want to have to replace anything"... "It is much easier to turn the blame on the installer rather than really looking at all the evidence and circumstances." Yet the manufacturers have said the same thing about installers. Now you have just turned the blame on us with unfounded assumptions.

I know the tub is out of warranties. But it seems that a new tub should last longer than two years. I just thought it was important to share my experience.

Marie Wirtel Two years ago Bono installed a new bathtub for us and had someone do the tile work to complete the job. A couple months ago I noticed that the tub is beginning to have rust spots. I checked with Bono and was told it was a manufacturer problem. They gave me the name of the manufacturer, and I contacted them and supplied requested pictures. They said part of the problem was an installation problem and they would look into the rest of the problem. Subsequently was advised not their tub. Bono then told me a different manufacturer and I supplied the requested pictures. They too stated it was installation problems. I forwarded the final email to Bono and they have not responded to the manufacturer saying my problems are installation problem. Bono has advised that the tub and labor is out of warranty. I feel that since the problems showed up about 9 months out of warranty and I have been told it is an installation problem that there should be some ownership and help from Bono. We will have to have this tub replaced after only two years. Certainly a new install should have lasted longer than that. Also, the person that they had replace the tile and do the grout,...

First...note they are giving away $250 in service for good reviews! I had to use them for my home warranty service on leaking hot water tank and pressure regulator for main water line. They came out the first day...seemed very nice.....did up-sell a bit. However when it came time to schedule the actual service things went down hill. I instructed them it would take two guys to get the old tank out of my basement (steep steps and narrow) so they scheduled a day when two could come. Two didn't show up! Called the main line and explained waiting for the other helper to come still and help my plumber to get the old tank out of the house....which is an extra charge. It felt like they called me a liar...told me they'd need to call the plumber because he should have been able to get it out by himself. I waited longer. (while in a hurry trying to get back to my job) Finally the plumber had to call back himself. He was put in a position to have to argue with the Owner of Bono Plumbing as to why he needed assistance ....in front of me! They went back and forth...totally unacceptable....for quite a while. The plumber hung up and said I will have to take the charge off the bill and leave the tank. NO mention of apologies for inconvenience. I felt bad for the guy so I let it go and had someone else lift it. BUT.....it didn't get better. Late that night we went to use our back bathroom and found we had NO water coming out of the faucet at all. We had to google and try and figure out how to adjust the water regulator to allow more pressure to see if water would come out. That did work a bit. However when I called Bono and explained everything.....they didn't apologize AGAIN....they told me not to touch it next time and call my warranty company to allow them to come out. Which again....would mean more time off work and waiting....but worse.....warranty company told me it is probably not covered. I would have to pay more money!!! I asked Bono Angie, Don't you think if you replace a main water regulator you would check if pressure or any water is coming out in all the openings before leaving said property. She said NO. OR at very least not try to charge me or warranty company for such situations? TO this day we have very limited pressure. Talk about long showers....I can't get the soap out of my hair! I can't afford to pay another plumber. I'm very unhappy and sad to say the...

Amazing service, punctuality and professionalism! I am a real consumer advocate and, while I sometimes have to complain, I also have times when a professional has earned a rave review from me because they stand out from other companies in their profession. Bob Bono came out to do our backflow testing as is required every year in Wentzville. Since moving here in 2014, we've used a different company every year because, for some reason, no one really wants to do these maintenance calls and one company who did our first one was out of business, and the next two were nearly impossible to get ahold of. When we did arrange for the work to be done, we were told we would be charged a certain amount for the testing ($150 - $190) and that they couldn't guarantee we would't have any upcharges depending upon the condition of our system. Well, surprise, surprise, each year, we paid an additional $150 - $200 for repairs for some unseen and inexplicable other issue and we'd come away nearly spending $300 - $400 for this 'required' test. And here's where Bob shines - he came out and explained what he was going to do, spent a short amount of time doing it, and stuck to his original bid, though I was prepared to pay an additional charge based upon previous experiences. It's not just about the money - we were wanting a relationship with a plumber and if you can't trust them with a yearly test, how could you possibly trust them with a minor or major plumbing issue in your home? That's just it - you can't. Anyway, Bob is now our go-to guy and he's now proven he doesn't need to gouge us, because he's playing a long game. He performs these yearly tests like he would do any other job he would do - professionally and with integrity. I won't waste another minute fretting about our yearly test or if we have any other plumbing issue in our home. We finally found our Plumber for life. Thanks,...