Camping World RV Sales — Local services in Nashville-Davidson

The service department here has some of the worst customer service I’ve ever experienced. They do a good job on the mechanical end, and they are very nice in person… if you can ever reach them.

I brought my camper in 4 months ago and found out I had two recalls needed. They said they would order the parts and call me back to schedule the appointment. I heard nothing for a month and tried to call back to check in. My service rep was never available, and when I left a message for him, regardless if he was off or talking to another customer and would call me right back, I’d never hear from him. After about 5 phone calls and even a trip to the store, I finally got him to email me, where he told me he needed pictures of my axle so they could make sure they ordered the right part. A month had passed and he hadn’t even ordered it yet.

I got that done, and I hoped that having his email would be a better way to communicate. Initially this seemed the case, as he responded to several emails back and forth about other repairs I wanted done while the recalls were being worked on. However, communication stopped, and two more months passed. I tried emailing, calling, and visiting the store, but despite being apologized to and promised that I would be called right back after he finished with a customer, I never was contacted. Seriously, about 10 calls over a month’s period were never returned.

After complaining and speaking to someone in management, I finally heard back, and lo and behold, my axle had come in just a few hours before, but my other recall was on back order. I said I wanted to go ahead and do the axle and would need a Tuesday to bring it in. The person I spoke to said that she was unable to schedule me and would call me back. You know where this is going, and it took another week to even get in the schedule, at which point I was told that the back ordered part would be there in 2-3 days and could be done as well.

When I brought it in, I was told that they were having a training, so it would likely take 1-2 days to get it done. They had misquoted me on a roof repair and were going to call me back before beginning work to authorize the additional repairs with the new cost. Three days later I hadn’t heard anything and knew nothing could have been done because I hadn’t authorized anything yet. I again couldn’t reach anyone and finally just refused to leave a message until someone spoke to me.

They said they’d start work on my 1-2 day project on Day 4. At this point I said I didn’t want to deal with that service rep anymore, and the new guy handled communication much better. When I came in to pick it up, I questioned whether the axle recall had been done. Pictures online from the fix had shown it going to a straight axle, but this still had an offset axle, exactly like before. I asked them about this, and they seemed clueless, saying they’d call Forest River and call me back on Monday. You know where this is going now… it’s a week later and nobody called. I’ve called once to leave a message, but at this point I’m giving up.

Luckily, I shared the repair pictures to a Facebook group online, and they said that there are two ways to do the recall, and mine had probably been done. Interestingly, they said that the before pictures showed the exact same axle setup, so if the offset axle repair is correct, it had already been done years ago.

I really don’t like relying on Facebook to get my answers, but this service department has left me no choice. They’ve made me feel like a pest, but I tried to always leave a couple days between calls to give them time to get back to me, but if they’re going to say they will call me right back, they should freaking call me within a week of that call! We had plans this summer, but those all have been cancelled now due to the crappy communication. I will NEVER bring my camper to these people again. I just hope I can trust random people on Facebook and that my camper is safe for my family, because Forest River at Camping World doesn’t want to be bothered to pick...

PLEASE READ THE REVIEWS AND DO YOUR HOMEWORK Taylor in sales was very helpful, polite, and provided good communication and service to my husband and I when we purchased a used 2023 Thor Rize (our first). We live over 3 hours away. We purchased on Tues, and scheduled appt for Fri orientation and pick up. Tyler in the finance department is knowledgeable, polite, helpful and very good to work with. However, Friday pick up is where things went downhill. We were told there was a 2 hour orientation to go over the vehicle from front to back. We were not taken in for orientation until after we had been there for at least 2 hours (just sitting). Leaving at rush hour on Friday with a new vehicle was really not what I had in mind, and I had certainly hoped that a 2 hour appt wouldn't last longer than 3 hours. The orientation was relatively fast. It was 95° outside and 106° in the van. (Could they not have considered before putting myself and my husband in a hot box? It was so hot, I was nearly sick). The vehicle was plugged into shore power and the tech attempted to demonstrate the systems on the vehicle. He could not get the air conditioner on (did not know how) and then proceeded to tell me that the coach didn't have air, but that the cabin did (off the engine). All the while we've continued to roast in temps over 100°. I knew this was not correct because the sales rep had already had the air on in the coach when we looked at it 3 days before. I located the ac thermostat myself and powered it on. Because of my lack of confidence in the "orientation" and the ever growing later hour and heat, we let the tech finish telling his personal stories (very nice man, but no knowledge about the vehicle) so that we could get on the road while still daylight. We were told they would bring the vehicle around. About an hour later, the salesperson asked why we were still there, and we told her we were waiting for them to bring the vehicle around. She went back to check on things, possibly to get it herself, and found there was NO gas in it. She came to tell us she was taking it to fill it up - another 30 minutes. Yes, rush hour Nashville, gas stations are covered up. We finally got the vehicle home (4.5 hour drive rush hours and storms). After this exhausting frustrating day, the next day we discovered that the a/c and electrical outlets do not work while using the generator. I have contacted the dealership multiple times to troubleshoot whatever is going on. As stated, I am strictly a newbie and needed guidance. Taylor has been kind to respond, but it appears that Camping World is finished with me and satisfied that they need not do anything else to rectify the shortcomings (atrocities)in service I experienced. (Ie, if the van had been demonstrated properly, whatever issue is going on would have been detected. We did not have the privilege of seeing or receiving instruction on the generator or solar power system.) Or what about that 45-point inspection? You know you pay nearly $1000 for this "expert" service. My complaint: They knew I was coming 3 days ahead, but the person who did the walk thru couldn't have even watched a video to familiarize himself with it? They knew for 3 days we were coming, why did no one fill it up? They knew for 3 days we were coming, but waited until we had been there 5 hours to "spray" something on it making us even later into rush hour? They knew for 3 days we were coming, why did they make two senior citizens go through orientation on a van that was 106°? I met 2 people at Camping World that I was satisfied performed their jobs appropriately, in fact very well. Taylor and Tyler. You are the reason Camping World got even 2 stars from me, and I hope that whatever miry mess you work in does not hinder your earning potential. UPDATE: DO NOT BUY FROM HERE! UNETHICAL (FINANCE SCHEME), NO RESPONSE, SERVICE, OR EVEN COURTESY OF CALL BACK AFTER THEY HAVE YOUR MONEY. NEXT STEP, OBVIOUSLY IS TO FILE FORMAL COMPLAINT SINCE THIS LOCATION DOES NOT RESPOND. BBB...

LS;DR: Took camper to have leak repaired. Was told there isn't anything they can do for me to repair a roof at all.

I bought my camper a year ago. Bought the extended warranty and insurance that they recommended. I brought it in this past weekend as I found the roof leaking. I called in, said my roof is leaking, I have an extended warranty and would like to have someone look at it.

I got to camping world (almost 3hr drive), went to check in and a couple of the folks come out, climb on their ladder and spend 30 seconds looking at the roof, told me there is a small tear in the back that is causing problems. Because of the tears in the roof they can't fix the leak I'm complaining about. They inform me that the extended warranty doesn't cover any of it, only covers mechanical devices. I ask, so is there anything you can do for me? They both tell me NO, there isn't anything they can do.

I'm upset, I found leaking/water damage in the camper before I purchased it, told the salesman about the leak and that I wanted it written down on our deal to look at the roof.

I go to the sales manager and talk to them about it and they inform me, they don't' see anything on my paperwork about leaking. The sales manager tells me the sales rep isn't there anymore and can't ask him. And tells me he doesn't see anything in the file about the leak and that it was checked out when they first got the camper in.

At this point I understand they won't look at the leak I'm complaining about because of the tears, ( i honestly didn't know I had those tears, they have a nice ladder to see everything on top.)

Now I kind of feel like I've been lied to, and I've now been told I'm a liar and I still have a leaking roof with holes in it. I made a fool of myself and got upset, got loud and said some words I shouldn't have. I'm removed from the building. rightfully so. I don't blame them for this.

I go back outside to get my keys and my truck and they ask if I still want the thermostat replaced, they can do that.. ( there was 2 reasons to bring it in). I said no. At this point I don't want any of them in my truck or camper after I've pissed them all off, who knows what they'll do.

I ask again, there isn't anything you can do about the roof. They both tell me NO.

I'm upset, get home and call the insurance company about the tears in the roof. One of the questions she asks me is if I want to take it back to camping world to get fixed. Why the hell would I take it back there when they literally told me they couldn't do anything.

I still have a leaking roof, whether the extended warranty would cover it, the insurance or if I had to pay it myself, I still need it fixed. The thermostat is still broke, but after this review I don't think I'll be welcomed back to camping world.

Be cautious bringing your camper to them for roof repairs. I'm not sure what they can fix, but a leaking roof with some ripped holes in the top of the liner isn't one of them.

Camping world is right, the leak is my problem. the tears in the roof is my problem, the broken thermostat is my problem. Just thought I could reach out to these guys to help me fix...