Fancy Pants Kids Store — Local services in Natick

Owner was NOT WEARING A MASK inside!!! There were no windows, ventilation, and door was closed- as well as other customers in there and I child over the age of 5 with no mask on. Terrible customer service, extremely rude!!! Lack of communication between the owner and staff. I Went in to sell some equipment, toys and clothes. The owner was very rude and was not wearing a mask inside. She was very careless in conducting the assessment of the items and also did not look at each item in front of you- she went into a backroom so you don’t know what you are getting for each clothing item. They just give you a bag of the stuff they don’t want. And give you a bulk price - 10 bucks for a bunch of designer clothes and some brand new items. I tried to to explain that I wasn’t comfortable with the sale because I was rushed and she was not wearing a mask so I didn’t want to spend too long in the store during a pandemic. She just mindlessly pointed and said - 5 for that, 2 for that and I tried to ask for some of the stuff back bc I didn’t want to sell it for that little and she scoffed at me and ran away to help another customer. Made me feel unsafe and uncomfortable. It was very awkward. DO NOT try to sell your good baby equipment here if you expect to make any money. Only got 5 dollars for a $299 like-new bouncer and $2 dollars for barely used Mellisa and Doug toys. She takes advantage of you if you don’t know what you’re doing. I called back after and tried to explain that because I felt uncomfortable with her not wearing a mask, I hastily agreed to sell my items for a low price and regretted it. She screamed at me on the phone and said “I am very busy and don’t have time for you! Too bad. It’s done now!” And literally HUNG up on me while I was taking. Unfortunately I should have done my research ahead of time. I will NOT be returning here to sell or buy and will be telling all my friends and family about this horrible experience. Good luck, Greedy Pants, and I hope you make a ton of money on the hundreds of dollars worth of stuff I sold to you...

I was looking for a cheap double stroller for a disney trip. The owners husband, Mark sold me a stroller that was for display at the store. Apparently they also sell stuff in the store on facebook and craigslist. I had noticed the post on facebook as I had never heard of the store He wanted me to pay cash but because it was at the store I opted to use my card. I noticed the umbrella of one side(it was a double stroller) wasnt working. The guy at the store(different man) also noticed and said I could fix it at home. They charged me 100 dollars. I glanced around the store briefly as i had a sick 1 year old and an impatient 3 year old. I paid for the stroller and some mittens got my receipt and went home. When i got home i noticed the front wheels were on wrong. This isnt my first stroller so i fixed them. Then I noticed there was no breaks on the stroller and no break bar. This was concerning. Lastly, I tried dissembling the umbrellas and learned that it wasnt me but the umbrella was actually broken. I put it off as a busy working mom until the weekend. (3 days) I still couldn't fix the breaks or umbrella. I took the stroller with kids to walmart. Thing was aweful. I notified the seller as I bought it from the store with receipt and he told me too bad and actually accused me of possibly breaking it. I had photos of the stroller in the store, wheels backwards, no break and umbrella awkwardly folded. I was told too bad for a refund. I bought a 100 product that is completely useless for my children because its defected. I will never shop at this store. The man kept telling me it was a private sale but again the stroller was on display in the window when I drove up. I only heard about the stroller from facebook but as far as I'm concerned, I went to a store, bought item on display, paid tax, received a reciept and was denied for a defective stroller. Bad business and husband is scamming on facebook. I have all our messages back and forth. I would have returned but they lost a customer and im spreading the news. I dont have a 100 bucks...

I have to be really honest, I was shocked when I walked into this store. I brought in Nike Air Jordans and many clothes from Tiny Hanger and Bloomingdales like EGG, Mayoral etc. I got $20 for some Cat & Jack stuff, which was odd because they are Target brand. She does not know her niche brands. The Air Jordan's and really high end stuff she almost completely ignored, but also stole. After trying to negotiate, she gave me $20 and the rest of my clothes back. When she took me back to review what she was taking it wasn't much maybe 10 to 12 clothing items out of at least 50 pieces. While she was privatey going through my items, I checked prices on everything and she sells shirts for $10 as well as old dirty shoes selling for $20...I mean, come on, this lady is taking you for a ride if you try to sell to her, completely ripped off.

When I looked in my bag later I noticed many items missing that were not in the plastic container that she showed me. I believe, in fact know, she truly stole some of the clothes. Bad feeling all around.

Either way, I normally donate everything and thought "my son hasn't even worn or hardly worn this stuff I should see what I can get.". I got $20 bucks, that's what I got and I feel completely scammed. If your looking for great stuff for summer of 2022 and Fall I just left it there, it will probably sell for around $200+. Clearly she needs the money more than I, it just feels really horrible to be...