Store Today - Georgetown — Local services in New Albany

Disorganized company with horrendous customer support. Confirmed online and by phone that I have autopay enabled, and even received a payment receipt. The next day, was hit with a late fee for nonpayment - how is this possible? When I called the phone number in their automated text notification to ask - it was disconnected. When I clicked the URL in their automated text notification to look online - it points to an expired domain. When I finally got hold of someone by email, Tiffany proved to be uncaring or uncomprehending by responding that "the automated system automatically charges a late fee" instead of answering any of the questions about how autopay did not trigger or how I was supposed to fix this when all of their official correspondences provide invalid information.

Skip this company, and use someone that actually pays attention to their supporting...

Do Not use this storage....

You Must Give A 30 Day Notice and they do Not Pro-rate your time. There website gives you no control over anything other than making a payment. Any changes you have to call and hope someone answers. I gave 2 stars because the gentlemen I spoke with was helpful and empathetic. I cant fault him for the policies of the company that owns this ...

We are in our very first month with the storage unit… I cannot provide a whole lot of information on the actual unit itself. Signing up was a little confusing. However, when I called, my issue was resolved promptly and...