NKTelco, Inc. — Local services in New Knoxville

I called Tuesday evening. ESPN no picture and pixilating. No response from NKTELCO. Same issues again this evening. Also happening on MLB Network. And other channels. Called to report. After hours employee said I would have to pay to get the issues fixed. She had no idea what she was talking about. Definitely was not a NKTELCO employee. After I hung up on her I received a call from an NKTELCO employee who apologized for the non-customer service person. Within 15 minutes a tech named Tyler was at me house. Super nice gentlemen. Apologized and went to work on my issue. Did everything he could by replacing fittings and wires and cables. Helped the issues but could not stop the pixilating. He said it was happening in other customers as well. Seems as though it may be a bigger issue than just my home. Tyler was awesome. The non-NKTELCO employee was definitely not. She could care less about me the paying customer. She said I would have to pay to get it fixed??. Not good when the customer already pays for...

I just switched both my parents home and my home over from Spectrum to NK Telco. Both installers were great to work with. They were very respectful of the property and went out of their way to make sure we were happy with everything and we didn’t even have to change wi-Fi passcodes on our other devices that were connected to our previous spectrum Internet. The Internet speed is blazing fast, and my parents are happy with their channel selection. Happy to be supporting a business located right down the road versus having to drive 50 miles to the nearest...

We had the rural internet for the last 3 years or so. Multiple problems in that time period. They did move us to another tower, problems got worse. Called in multiple times, never really fixed issues. Was paying $95+ a month for 25mgb, and somewhat reliable. We switched to T-Mobile for $60 a month and minimum speeds of 125 to 250. When I called to cancel, they never even asked why, and again when I dropped off my equipment they never asked why. The people I talked to seem friendly enough, however I feel like everyone there knows how bad/unreliable the...