Main Street Station — Restaurant in New Knoxville

We first moved to the area 7 years ago. Our first visit was great. We thought we found our new favorite and it was local. Every visit after that went down hill, quick. One visit we went in buffet night. I don't like their pizza so I ordered a crispy chicken wrap. They used chicken from the buffet rather than making it fresh, bacon so burnt you almost break a tooth. We thought we would give them another shot, it's been about 2 years since our last visit... today reminded us of why we stopped going there. We ordered 2 crispy chicken wraps 2 ranch and 2 bbqs, hot pepper cheese balls with ranch. The bacon was way over cooked, as always. Was charged for each sauce at $1 each. I assumed we would pay for 2 sauces, not all 5. Pepper is not very pleasant. She's loud and obnoxious, in my opinion. One day we were there trying to enjoy a peaceful lunch, but there was a football game on. You would've thought she was AT the game the way she yelled...

Update again.. 11/15/24 after 4 long years I ventured back to this alleged restaurant. . Not by choice. This will be my final visit, since nothing has changed. Disgusting BURNT tenderloin. I really, really don't like this place. You can literally go to Gordon's food service, and make this food yourself, and not burn it in a deep fryer. Good riddance. Update: glad to see it's been 3 years since going to this place. Truly the worst restaurant on the planet. Employees are a revolving door. Not a fan of the owners, and its dirty and disgusting. Here's to 3 more years of not visiting this dump. No commentI can't even count how many times they have screwed up our order. Once was served raw hot wings. They literally took them back and...

Two separate times Pepper waited on us. Neither time was she pleasant. She made us wait 15 minutes the last time before she took our order. She raced past us and expected us to give her our order on the run. Then she brought out food to a table next to ours before us that came in after we did. Both times she ruined our experience there. The first time we excused her attitude but we felt the second time it was deliberate. The chances of us returning are slim to none. We had a good server the first time we went but Pepper seems to be a very poor representative for...