Casa De Ropa Interior — Local services in New York

I have two concerns with this business. The first issue: I payed for a garment to be altered from a large into a small. The original garment altered was a large. While the garment was being altered I purchased the same garment in a size small to support me while my original large garment was being altered. Originally, they told me the alterations would take 3 days. Upon picking up the garment they told me 2 more days because their steamstress’ husband was not available to drop her off to deliver the garment. This should not have been my issue.

2nd concern: Once the item was available, I picked it up and took it home. I compared the size of the garment that was altered to the size small that I have in my home. The item was not the same size. A few days later I went into the store to personally speak with the owner and explain my concern. He told me that I would have to pay to get it re-altered because they did what I asked. I told him to compare it to the small size and he told me no and blamed it on the elasticity of the garment. A small is a small. The elasticity should have mothing to do with it since it was a few days later and they are technically altering the clothing which means that they can manipulate it to any size. He refused to accommodate me and because I was upset he and his employee proceeded to mock me and the situation.

Unprofessional. Moreover terrible customer service because I spent over $250 in their store. I could have taken my...

I had a half Nad experience here too Staff is nice but don't listen to your concerns. Very persuasive against what you need opposed to a sale.The head gentleman at the register never compensates the customers the seamstress always has excuses of not coming in. I definitely wouldn't recommend this store & for their prices,take your business elsewhere. A customer is very important in a business & when 1 particular lady helps you with several,she gets overwhelmed & disappears with an attitude. Poor...

Nice customer service and fair prices, they will help you find what you need and if they dont have it they would not try to sell something else like...