NorthEast Electrical — Local services in Newington

Welcome to "Monkey-ham Monkey-lectric" -- where a surly refusal to help and a "lead with 'no'" attitude eclipses the rampant ineptitude and ignorance. I encourage you to go to FW Webb, because Monkey-ham Monkey-lectric doesn't deserve your hard-earned money.

After spending thousands here on Hubbardton Forge lamps, imagine my frustration when I needed warranty support on "Lifetime Warranty(ied)" table lamps. Imagine my complete disbelief when I showed up with the lamps in-hand for inspection, showed original receipts and original warranty cards, and was told in a series of unpolished, unprofessional refusals "Nope, uh-uh. Umm, no, can't help you" after [name withheld] finished her cursory glance at the receipts and warranty cards. Her monosyllabic guttural intonations were so convincingly proto-simian, that I had to pinch myself to confirm that I hadn't been magically transported the zoo. Upon later reflection, I realized that she must have been baffled or intimidated by the large words on the warranty card -- words like "warranty" and "lifetime" and "the."

Apparently, she believed that the faulty switches in the lamps were not covered under the lifetime warranty...faulty switches that were causing sizzling noises and acrid odors not unlike an unladen cast iron skillet being super-heated on a gas stove top. After politely, but assertively arguing my interpretation of "lifetime warranty" -- apparently, she measures "lifetime" in relation to fruit flies, her nearest intellectual cousin-species -- she changed her tune to "We don't have the parts for these. They're back-ordered." She didn't expect that I'd agree to let her order the parts and insist that Monkey-ham Monkey-lectric hold the lamps onsite for repair. I didn't expect that M'ham-M'lectric would hold onto the lamps for more than 6 months and never reach out to me with status updates. And, I certainly didn't expect that upon retrieving my lamps that I would SO EASILY find a competitor with an eager repair staff with ready access to all manners of switches who could repair the lamps WHILE I WAITED.

I won't name names, but it's clear that she's worked there for so long that she cannot be fired. Through a process of passive osmosis and decades of chair moistening, her institutional knowledge of Monkey-ham Monkey-lectric has put her in the "too big to fail" category, preserving her place at the Formica checkout desk.

I struggle with the knowledge that a great lamp maker like Hubbardton Forge puts its product and reputation in the hands of such ungracious, unhelpful, and truly uncaring staff at Monkey-ham Monkey-lectric.

I'm a FW Webb shopper from now on! They value...

We were warned by others about their poor customer service (especially when working with young people), and even after having a bad experience the first time, decided to try again. I consider myself a likeable, intelligent and forgiving person. Years ago, my husband and I entered with a small project and were dismissed by the staff- barely considered and mostly ignored. We assumed it was because we looked young and as though we didn’t have enough money to cover the project.

A decade later, we tried to enter with a fresh set of eyes as we get to the final stages of renovating a barn to become a private school. The four sales people let us wander around for 15 minutes without even bothering to make eye contact. As we decided to leave, someone said “do you need something?” We explained our project, showed her some photos of what we would like, and she said she would talk to someone in their design department. The woman with whom she returned literally looked us up and down- she actually ran her eyes up and down both of us and handed us her card and said “you can send me your plans.” She was short with us, a very cold personality, and again, dismissive. She asked what our timeline is and we explained that the school opens in August. Instead of even feigning interest in our vision and our preferences and our budget... she walked away mid-sentence to work with a better dressed client.

While our first project wouldn’t have amounted to more than a few hundred dollars, our electrical budget for this project is $20,000 on a million dollar property and deserved more than a rude consideration. I understand that a sales person’s job is to sell to people who will bring in the most money. However, it is important to realize that every customer, no matter how they are dressed, is worth the time. Honestly, we may be giving them the benefit of the doubt that they judged us and decided not to help. The alternative is that they are this horrible to everyone, no matter how they are dressed... and as business owners ourselves, it is hard to decide which is worse....

I went her and found the lighting I wanted. I then waited for a,salesperson.....No one came after 15 minutes, so I went to cash register asking for help. That person didn't want to leave the counter and told me there was o,my a couple folks working at this time.She called,for a,sales,rep....still no one came, as I went to leave the w/o.an who couldn't leave the register was on the floor working with a person that came in after me. Oh well, lighting by the sea in hampton falls .had no problem working with me and I found a much better quality light for a better price than rockingham.THat...