Barbara's Custom Floral Creations — Local services in Newport Township

I order a specialty bouquet for my mother for Mother’s Day. I specifically asked for sunflowers to be included in the bouquet because they are my Mother’s favorite. The first phone call I had with the owner was very pleasant, she assured me with no hesitations that I would have sunflowers for my mother. She never said “I might not have them” or “my truck comes in tomorrow and I have to check to see if they come in”, nothing at all in regards to not having them. That’s why when my Mother sent me the picture of the flowers she was given, I was in disbelief. My first thought was that the delivery guy mixed up the orders and gave my mother the wrong order. So I called up the floral shop and first talked to an employee. She informed me that the truck came in and there wasn’t any sunflowers on the truck, so they substituted them with another flower. So I still remained calm and asked why I wasn’t called to ask if this was okay or at least just given a notice of this. I could have cancelled my custom order with them and ordered elsewhere. The employee then put the owner on the line. Where we went in circles, she would say “I didn’t get any sunflowers on the truck, so I substituted the sunflowers with something else” and I would say “but ma’am, I would have at least liked a call to say you were doing so and then I could have agreed or asked for a refund”...She then said extremely snarky and rude “do you want me to call my driver to come to the shop to grab a FAKE sunflower so you can stick it in your mother’s arrangement, would that make you happy.” I of course was getting very upset and almost crying at this point. After I said a couple times that I would have liked a call before she did what she did, she said to me “ listen, I don’t have time to call people all day long.” She heard the frustration in my voice and she actually laughed at me multiple times, she was very condescending. I understand she probably has a great rapport with the locals around Nanticoke, but with me she was so very rude and unprofessional. I wish I could upload the pictures of the bouquet my mother received. It was not worth the $55.00 I paid. I live in Florida, so this was supposed to mean a lot to me to give this to my mother, whom I haven’t seen in over 2 years. I just hope the owner was having a bad day that day and took it out on me, because nobody deserves to be...

I've done business with Barbara's in the past for my father's funeral had no issues . Recently I placed an order for white Rose's for a prom my son was attending. When I looked at them the white Rose's were wilted and brown. I called to complain and I went back to shop . She said they were the best Rose's you can buy ! There is nothing wrong with these then started to peeling petals off a ton !! I said what are you doing there is going to be no rose left ?! She said that's how you want it . I wanted nothing more then to ask for my money back ,but knew with 3 hrs left before prom I wasn't able to get new ones made in that time. I will attach pictures here if I cant. Beware 50$ for wilted roses ... very...

So disappointed. My mom got me a bouquet of sunflowers from here for my birthday. I sent her a picture of them thanking her and she sent me a picture of the one shown on the website that she ordered.when I seen it I was shocked because it was only exactly 6 flowers in the bouquet that I received. She spent over $60 to only get 6 baby sunflowers not even fully bloomed.she reached out with no response! I attached a picture of what she ordered vs what was delivered to me. Needless to say false advertisement...