Twin Valley (formerly SKT) — Local services in Ninnescah Township

The SKT staff that answer the phone try hard, but they are understaffed. It's the owners of the company that made SKT a bad company. They pulled this latest trick with getting rid of sending TV through the cable system and now putting the responsibility of getting TV on the customer by streaming through the internet and wifi. And the upload speed is so low that it is immoral. One cannot upload backup files from the computer to the cloud while the TV is on due to the hideously low upload speed. The owners don't care obviously. As far as reliability, it is good as the internet does not go out often. And there are other problems that other reviewers talk about, and this review is getting too long, so I'll stop. UPDATE AFTER READING "Response from the owner": If streaming is necessary to use, then I can accept that. But as I said, the upload speed is immoral. It is horrible and unacceptable. The upload speed is also too weak to use Roku TV, which we want to use. If we have to wait until mid-2020 for a usable upload speed, then internet backups (very important!) and TV are going to be very bad until that time. Many in my town are VERY unhappy. My wife wants to watch TV and I want to backup files to the cloud - I can only do one and not both, and backing up to the cloud is VERY slow due to the lack of upload speed even if the TV is off. I want to thank SKT for answering my review. At least perhaps SKT is listening. And I want to repeat that the hard-working staff does the best they can. UPDATE 2024: Things have improved at SKT. The upload speed has increased and does fine for me now. I have upped the review 2 more Stars. Their service is still much too expensive, but all cable companies are too expensive. Additionally, my internet hasn't gone down for a year, and last time it did, they addressed it quickly. They have recently been bought out by another company which has some minor issues so far, but nothing that is causing me any grief. In a word, things...

SKT. I have had service with this company since they first came to town. (BP). Loyalty means nothing to this company.

They have always struggled with the concept of hardwired internet. You have to pay for "installation" that they Rarely get correct the first time.

They also charge massive rates for their installations. I have paid those install fees, the monthly bills. etc., on time and in full for the last at least 15 years.

My last installation did not work. I had cable in an upstairs area and not down. I scheduled another install appointment for a specific late afternoon. Apparently the technician showed early and did not think I was answering the door. I wasn't answering the door because I was not there. I had called to cancel prior to appointment time, but still received a rude message about how I needed to call them.

I did call back and never received a response to that rude message, which is very irritating. You can leave a rude, completely unfounded, message on my answering machine but not speak to me directly?

First, I Did call and cancel. Secondly, the installation of an existing system should have been very simple and not require a second trip on their part. (Or waste of time on mine). My husband ended up fixing it. I also should not have to pay as others' have stated, for service I did not fully have for three weeks, and certainly should not have to pay Another install charge that...

Not only do you overpay for mind-blowing, sub-par Internet Service, you also receive the worst Customer Service program. Don't get me wrong, the Rep's are nice, but the poor and inefficient Troubleshooting system they have irritates me. I've called in with issues 5 times now. Every time they have me do the same shiet; unplugging the modem, renewing my IP, etc. Every time it doesn't work, and every time the issue randomly disappears only to come back when I am in the middle of something online.

I am sick of this pathetic ISP and wish they didn't have a Monopoly in our small town. The sad thing is, I would bet a month's wages that the Wireless Satellite ISP out here has a better and more reliable service than this excuse for a cable company.

Conclusion: Not only will you overpay for underrated services, the Service Tech's apparently only answer call's and ticket's that they 'feel' like they want to deal with. So, with flushing your money down the drain and being a low priority customer, people have much to look forward to.

Suggestion: Don't even waste your time or money, unless you like to be stressed.

But don't take my word for it! Figure it out yourself! Just don't put forth too...