CW Smith Jewelers — Local services in North Fond du Lac

These ladies are absolute bullocks. Never buying anything here ever again. Bought a brand new Citizen watch worth a lot of money. Bought a ring that had to be resized. Was told that they would send to Oshkosh along with My Skagen watch that I received from Dollar General for Excellent Service for working for them for Seven Years and these ladies are NOT listening. I was told I would be called 07/22/2021 and I wasn't I had to call them and they are all confused. Was told I would be called later that same day and wasn't again. Unbelievable. They are holding My Watch hostage. I will be contacting the Better Business Bureau and the Police Today. Will be taking my business elsewhere from now on along with my parents Maxine and Melvin Sigmund. The Jewelers in Fond du Lac know how to treat a loyal right. I don't even want the Citizen watch anymore. It's tainted with disdain from this whole fiasco. If I could give zero stars I would....

They are so kind and have the best costumer service. My fiancé had purchased a ring and necklace from them 2 years ago for me. They put an adjustable sizer on the ring he bought. Later he bought me my engagement ring but at a jeweler in Madison. Even though the ring was sized, my fingers swell a little I’m the summer so in the colder months the ring spun on my finger. I brought it in to them to see if they would put an adjustable sizer on it like the other ring. I was prepared to pay them for their services, since he didn’t buy the ring there, but they cleaned it and put a sizer on it free of charge. Very kind, sweet women who work there. Great jewelry store with great...

I just fell in love with the staff! They are so wonderful to work with. No pressure. No judgement. I came into the shop after working all day in a dirty greenhouse . Great job, hard on your clothes and hands. No worries. They had me sit down and try on anything I wished. Asked me what my likes were and rolled out the red carpet. Other places take one look at me and put up their noses. It took me 5 seconds to decide where I was getting our rings. I feel like going to those other shops and flashing my engagement ring like Julia Roberts in Pretty Woman...." Big...