Ocean Cadillac — Local services in North Miami Beach

The WORST Cadillac Experience EVER

I purchased a 2020 Pre-Owned Cadillac from Ocean Cadillac in November 2024. Less than one week after purchasing the vehicle I noticed there was an issue with the transmission. I took it in or service and the car remind there for a week. While in service I was given a loner vehicle to drive. The vehicle was given back and I was told they couldn’t find the problem I described. When I took possession of the vehicle again, after one day I noticed the problem was still there. I took the vehicle back to Ocean and again the vehicle remained there for a few days and I was told the issue could not be detected, however there are some transmission codes that are popping up. After driving the car for one day, the vehicle began to jerk back and forth. Took the vehicle back to Ocean in December. I was notified my vehicle needed an electrical part for the transmission, however it was on back order. My vehicle remained at Ocean for over three months.

When Orlando (who was great) called me and told me the part was in and they were trying to program it, however the battery kept dying and that I would have to purchase a new battery. Very confused at this point, being that I had only driven this car for less than two weeks. The remainder of the time it was in service with Ocean. Nonetheless, my vehicle had been in service for 3 1/2 months an the only way I was going to get it back was for this part to programmed and for that, it would require a battery. As a will of good gesture Orlando Sid they would offer me the battery at cost ($260), so I basically had to agree.

On March 12, 2025, I received a call from Odalis notifying me that she needed to retire the loaner vehicle I had been given to trade it out for another. However, prior to me going in to trade the loaner, I received a text that my vehicle was ready. I went in to pick up my vehicle, however, when I arrived I was told my vehicle in fact was not ready. At this point, my frustrating level is though the roof with the entire experience. I then asked to speak with the service Manager.

I asked the Service Manager to please explain how is it that I purchased a certified pre-owned vehicle which I had only driven for less than two weeks and had been n the possession of Ocean Cadillac, needs a new battery. He replied “at the time you purchased the car, the battery was good”. I said that made absolutely no sense being that the car had even in their possession more time than I had driven it so, it appears that you sold me a car with a faulty transmission and a ad battery. As we went back and forth he then laughed at y frustration, at which point I asked “what’s funny” He teen said he wasn’t laughing at me so I asked what was he laughing at? At which he had no reply. I then asked, just tell me when will my car be ready because I was told it was ready on that day. He them called the shop manager and there was a lot of back and forth which increased my level of frustration until I just walked out of his office to maintain my composure. After he got off the phone he came out a asked me to show him where I was told my vehicle was ready, I then showed him the text turned my back continued the process to get another loaner.

On March 18, 2025, I as finally able to pick up my vehicle. When I was ready to check out I was not only charged for the battery but miscellaneous shop materials. As a long time Cadillac customer I am truly disappointed with this experience. I will never take my vehicle back or recommend take or buy a vehicle from Ocean Cadillac. Cadillac is known for it luxury experience. Nothing about Ocean speaks luxury. I would like to commend Orlando and Odlys for their level of customer service and professionalism despite the...

This has been the most frustrating experience I’ve encountered in decades of servicing my vehicles.

About a year ago, I experienced an airbag alert and after waiting over a week for an appointment, when I showed up I found out that I needed to leave the car but due to their shortage of loaner vehicles, I had to reschedule. The technical issue was resolved. Fast forward to June, and the airbag alert resurfaced. I scheduled another appointment, ensuring that a loaner would be available this time. Despite confirmation from the receptionist, there was no loaner available upon my arrival on July 1st. I was told by Odalis, the person in charge of the “Loaners Department,” that they had a waiting list of over 50 people, leaving me no choice but to return home.

Odalis assured me she would call within a few days once a loaner was available, yet I never received a follow-up. On August 1st, a full month after the initial failed appointment, I reached out again, now dealing with additional alerts for my airbags and door latch. To my dismay, I was informed that there were still 20 something people ahead of me on the waiting list. This indicates that only 30 customers that needed a loaner car were assisted in an entire month.

Remarkably, this dealership manages its loaner waitlist on paper, despite substantial investments in technology and infrastructure. This raises significant concerns about what would happen if this notepad were misplaced or accidentally discarded, and how loaners are assigned: Do they have a VIP list? Do they treat their own customers different? If so, since I didn’t buy my car from them this ridiculous wait starts making sense. Who knows?

When I attempted to discuss my situation with my “advisor,” I was informed that my previous advisor was no longer available, and the current one could not assist me, so I spoke with a third one: His suggestion was to take their free Uber ride, leaving me without a car for several days until the required parts arrived. When I requested to speak with the dealership manager, I was, unsurprisingly, ghosted by the receptionist.

I am unclear about the arrangements between Cadillac/General Motors and the dealerships regarding loaner vehicles, but this is not reflective of a brand striving to maintain high-end customers. My experiences with Lincoln, Mercedes Benz, and Audi have been vastly superior, and GM should seriously consider this if they want to retain customers’ trust in Cadillac. From this bad experience with Ocean, I learned that most South Florida Cadillac dealerships have loaners available and a better customer experience no matter who you bought your Caddie from so I guess I’ll have to drive a little far from home to find a solution to my issues.

This dealership is permanently off my list, and if their sales department mirrors the inefficiency of their service department, I recommend avoiding...

We can’t fix it, but we can waste your time.

I bought a car from this dealership, and let’s just say the excitement lasted about as long as it took to get home. A few hours later, I noticed a problem with the car. I contacted my salesperson, Karina, who told me to bring it back so they could take a look. Not a small ask, considering I live 2 hours away with traffic. But okay, sure, I made the drive.

Once I got there, they told me I’d have to leave the car for a few days so their mechanic could take a look. No loaner, no Uber offer, no “sorry for the inconvenience.” Just: leave your car and figure out the rest. When I asked if they’d cover my transportation, Karina said no. The only thing she offered? A full tank of gas. Which,honestly, they should’ve done in the first place not exactly a grand gesture.

A few days later, I drove another 2 hours back. Karina said the mechanic “fixed it.” Spoiler: he didn’t. The warning message was still there, they just disabled the sound so it wouldn’t beep. Basically, they put a band-aid on a bullet wound and hoped I wouldn’t notice.

I reached out again. This time, they agreed to actually fix it. Karina told me I could get a loaner if I came in any time before 5 PM. So I texted her at 8.30 AM to coordinate — because I, like most adults, have a life and work. Great. When I got there (yes, another 2-hour drive), the person in charge of loaners was nowhere to be found. Apparently, there’s only one person in the entire dealership who can hand over a loaner car. Magical thinking at its finest.

I waited another hour. Karina couldn’t help. No one could. Eventually, I asked a random guy behind the counter for help, turns out he was the service manager. But by then, I’d wasted half my day for a repair that still wasn’t guaranteed.

Just when I was ready to leave, after signing crazy amount of the loaner documents and agreements and etc (finally in the loaner car), Karina stopped me and said her manager wanted to talk. I figured maybe an apology? Nope. He told me the car couldn’t actually be fixed. My options? Take it as-is or return it for a refund. He also mentioned, repeatedly, that “most dealerships wouldn’t even go this far.” As if that was supposed to comfort me after multiple 4-hour round trips and a rollercoaster of avoidable nonsense.

So… would I recommend this dealership? Only if you enjoy vague answers, disappearing staff, solo road trips, and the occasional existential crisis in a service lounge. The car might be fine. The process?...