FEDEX HOME DELIVERY — Local services in North Salt Lake

The FedEx customer service representative was polite and patient. They should be rewarded for that. In this case the system failed in multiple ways. The package has taken far longer to make it to an attempted delivery. That is almost certainly a product of workforce shortages and maybe increased demand. Got it. Where the system shows cracks is 1) When the attempted delivery to the store was done outside of business hours for the store. I know that logistics is incredibly difficult but come on … “You missed delivery of the package. We will attempt again at 8 a.m. the next business day.” I didn’t miss anything. The store didn’t miss anything. FedEx failed to deliver or attempt to deliver during the hours of operation of the business. This also wastes the driver’s time and effort. What percentage of deliveries are failed and reattempted? How can you create efficiency here? 2) When I call customer service, I get no help, no ability to contact the distribution center to plan and troubleshoot, and I get a bunch of meaningless canned answers from the poor person on the phone taking my call. You have set your customer support center up for failure by giving them no more information or ability to help than the chat bot or automated phone system. They have no one to call, no way to problem solve. They just get abuse from dissatisfied customers because your system is broken. Since the scheduled reattempt at delivery is also set before the store’s hours, I tried to ask how we could prevent a recurrence of the issue. The call center rep has absolutely no way to help. So, it will be a problem again tomorrow or the next day. I get that usually only dissatisfied customers leave reviews, but judging by the reviews and ratings online, nobody really listens to feedback or looks to make a change. I am happy to help. I understood management and collaborating for improved processes, efficiency and effectiveness. Respond to this and let...

If I could give negative stars, I would. The service is a joke. I have been informed 4 times now (on 4 different days) that my package is out for delivery. I then get several updates in a row that my delivery has been delayed due to “operational reasons”. No attempt even made to deliver. Every time I try to call or even use the virtual assistant on the app, I get nowhere. No one can tell me why my package has been loaded on a truck since 3:48am on July 10th “out for delivery” and 4 days later, I am being told it’s delayed again for the same reason and it should arrive tomorrow by end of day. If no one wants to do their job here and deliver my package, at least let me come pick it up without having to wait an additional two days while someone figures that out too. This is HORRIBLE experience # 3 with FedEx home delivery. I will forever request that no one ship things to me via...

FedEx is and always has been the worst delivery service. Reaching anyone at the actual store holding your package is impossible. When you do finally manage to confirm that your package is ready to be picked up you will show up, and nobody will be waiting at the customer counter for you. You will call every number available to you in a futile attempt to reach anyone and nobody will answer. You will shout to the heavens for any form of assistance and none will come.

This singular experience of trying to pick up a package from FedEx single-handedly proved that God does not exist.

Eventually the poor sole employee working that day arrived and did grab my packages so thank you very much for that at least. The fact that I succeeded eventually in collecting what was mine pulled this experience...