R2 Designs — Local services in Norton Shores

I’ve been a loyal customer of R2 Designs despite mistakes on past orders, because they made genuine efforts to make things right. However, our most recent experience was a huge disappointment. They made another error but brushed it off as "fine," offered no apology (blamed it on training a new guy), and only provided a $10 discount as a resolution, leaving us stuck with apparel that doesn't represent our company as professionally as we desire. This lack of accountability and poor customer service has made it clear they no longer value our business. Sadly, we won’t...

I called R2 Designs on my daughter’s recommendation. She was right—they are fabulous! I needed a label for a quilt and it had to last “forever.” I stopped in with an idea and a piece of fabric. Between Rick and Holly, we talked it out, I wrote it out, and Holly embroidered it out! The experience was great and I got what I wanted. The turn around time was better than I expected and the label will make this gift a treasure...

First I would rate higher then a 5 STAR but I cant .

After purchasing my brand new Spyder jacket I wanted my company logo embroidered on along with a few other small logos. Holly was awesome, polite, professional and had an answer for every question I asked. I felt well taken care of, in return I received what I wanted plus it looked amazing ! Her experience truly shows. Oh another thing. I got my jacket back in...