Fred Martin Superstore — Local services in Norton

Update Taylor in the service department was very helpful in getting the service done on my van. I’m leasing the vehicle and aside the mechanical problems I have come across the van was not clean. It most likely had just a surface clean with a wipe down and mild vacuuming. When I did a thorough cleaning of the vehicle, there were food particles and trash in the nook and crannies that could have been easily vacuumed out and they taken the time to do it right. The people that I did work with at the dealership for Pleasant And professional, and willing to do whatever they could to get the mechanical problems taken care of. I Was a hard one to get finance, but they did manage to find a way that I am appreciative of.

** UPDATE * June 6, 2025 *

Update: 6/17/2025. First they replaced the starter when I told him what was wrong with it, now they’re saying I need a new transmission and wanting to charge me another $200 deductible. How did they not catch a transmission issue when they did their five point harness check on it when they took the vehicle in? How did they not catch it when they had it towed the first time from my house When they replaced just the starter not even the torque converter that they were advised what was wrong?. Still no contact from any management, and the one gentleman that I was having conversations with no longer responds to my messages.

Still haven’t heard from any management in regards to the junk that was sold to me. Last night the car stopped running at 1 AM after picking my daughter up. This is the second time now the car does not work and I purchased it or leased it May 3, 2025

I’m considering legal advice because nothing is getting done. The only person I have been speaking to is the Service manager. And he’s just doing his job. Nobody else is. I would never recommend this to anybody the worst Customer Service and the worst experience owning car driving a car buying a car whatever.

This has been the worst experience I have had and trying to purchase a vehicle in all the years I have been driving. I’m at 57 year-old single female and disability and before I’ve had the vehicle even two weeks check engine light came on and then stopped running altogether. They had to have it towed in and then charged me a deductible before I could get the vehicle back. No one even contacted me during the week. They had the vehicle in regards to what was wrong with it and what repairs needed done and not advising me that I was going to have to pay anything. Within three hours of getting the vehicle back in my possession the check engine light came on again, and the reading that we got was the same reading. The first time light came on. The torque converter malfunctioned and blue and you could hear the flywheel making noise. Service is trying to tell me there was no check engine light when The vehicle was towed back in. Even the tow truck driver tried to turn the car on and saw the check engine light. Now i i’m being told I’m gonna have to pay another deductible in order for them to fix the problem. That was the problem in the first place. I do not recommend this dealership to anybody specially, somebody who is already financially limited. When we test drove the vehicle it was making noise, it smelled funny, and it vibrated, and they still sold it to me. Where is this? No lemon guarantee? I still haven’t even had the vehicle 30 days yet and I have to take it back in for a second time. I have reached out to the dealership via phone calls. I’ve talked to the sales man that sold me the vehicle. I’ve talked to the service department and I’ve even talked to the bank and nobody can do anything? I would think twice before coming to the dealership for any type of purchase of a vehicle unless you can afford a brand new one that doesn’t have any...

Salesman Dave C was great, I would not hesitate to work with him. The rest of the dealership however is a train wreck. I recently visited to buy my second vehicle from them. My experience the first time around should have been a sign. Let me take you back to 2022, COVID had decimated the supply chain. Inventory was in the toilet. I was looking for a high end truck. Ram Limited Longhorn. Their website advertised a couple of them. Well when I got to the dealership I was informed all of the Limiteds were driven by sales managers up to 5,000 miles. How the heck is that considered new! Well I found one I liked, despite the test drive being in a truck with some dude's gatorade in the cup holder, golf clubs in the back and french fries on the floor. Like I said, COVID, so supply was low. Well when it came time to negotiate the deal they wouldn't budge on price. They were adamant that the price was not negotiable and that it was still new. This truck I looked at had 2500 miles on it if I recall correctly. I told them that's insane and pointed out a used truck on the show room floor with less miles! A sales manager over heard and said you want that one? So I scooped it up. So used, less miles, more features, much lower price than what they were selling as "new". So fast forward to 2025, looking for another high end truck. I go back, first they low ball me on my trade! They didn't have the truck(s) I really wanted so was going to walk, with plans on watching their website for when they did get something in. The salesman, Dave, he was great. Answered all my questions, arranged a test drive. Was genuinely interested in me getting the right truck for me. The trade offer was a low ball, which OK fine, we can negotiate that. So I fully planned on coming back but.... THEN he wanted to introduce me to the sales manager. This is where the wheels come off. While we were standing at the counter for 20 minutes while the sales manager did who knows what, just ignoring us, literally right in front of us, I told Dave the deal just wasn't going to happen. At this point the sales manager toss my keys on the counter (from where they appraised my truck, the truck I JUST bought 3 years ago, from them) and told me I should just take the deal that it wouldn't get any better. Then he mentioned "well the appraiser said he'd give another 3K for the trade", this was AFTER we were told that was the best they could do. So they knew all along they could do better. The sales manager was arrogant and just seemed like we were a bother. After retrieving my keys which were held hostage we left. I informed Dave the next day that we would not do business with that sales manager and I would be looking for them to get more selection in. Well I ended up finding exactly what I wanted elsewhere, but I would not have hesitated to work with Dave and still would have if we would run it through a different sales manager.

So Dave gets 5 stars from me. The dealship as a whole I'll give 2 and that's only because Dave C and my last salesman (from 3 years ago) Mike G were great to work with and raise the place up from the 1 star...

Avoid Fred Martin Superstore at All Costs – Unprofessionalism and Shady Practices Abound

★☆☆☆☆ (1/5 stars)

I am absolutely appalled by my recent experience at Fred Martin Superstore, and it's high time someone called out their abysmal customer service and questionable business ethics. Two years ago, I purchased a vehicle from them that turned out to be a rolling disaster – riddled with major safety issues that I had to fix immediately out of my own pocket just to make it roadworthy. Fast-forward to now, when I brought it back for an appraisal, and things somehow managed to get even worse.

From the outset, I declined their lowball offer, knowing full well the history of this lemon they sold me. But instead of handling it professionally, the manager completely lost his cool. He became visibly agitated, raising his voice and snapping, “We don’t need to do business with people like you.” Excuse me? This is how you treat a returning customer who's already been burned once by your dealership? It's not just rude; it's downright hostile and unprofessional. This is my second interaction with Fred Martin Superstore, and each time it's been a masterclass in how not to run a business – escalating from bad to utterly intolerable.

The owners of this establishment seriously need to take a hard look in the mirror and overhaul their staff training and business practices before they drive away every last potential customer. Shoddy vehicles, aggressive managers, and zero accountability? No thanks. I will never set foot in Fred Martin Superstore again, and I strongly urge anyone reading this to steer clear of this company entirely. Save yourself the headache, the money, and the frustration – there are plenty of reputable dealerships out there that actually value their customers. You've been warned!

RESPONSE: to Fred Martin: I sunk thousands into safety repairs right after purchase because of undisclosed issues you should’ve caught before you sold it to me. You didn’t even inspect the vehicle. You’re twisting facts to lowball the appraisal my over disgust is the manager’s behavior: I didn’t say “I’m not buying from you” out of nowhere—that came after he exploded, yelling “We don’t need to do business with people like you” when I pushed back on your garbage offer. He was the one who turned hostile first, raising his voice and dismissing me like trash. Your version flips the script to make me the bad guy, Only after his unprovoked aggression—self-defense in a heated moment doesn’t make me the harasser. You don’t get to rewrite history to protect your shady staff. If you have video I suggest you review it.

This isn’t frustration over a low offer; it’s outrage at your pattern of deceit, from selling lemons to lying in public responses. #FredMartinSuperstore #CarDealerScam...