Pioneer Grooming — Local services in Norwalk

★☆☆☆☆ Absolutely Horrible Experience

I called to get some information about their grooming services, and the woman who answered was extremely rude and unprofessional. She was dismissive, raised her voice, and even used offensive language toward me. It also seemed like there was a language barrier that made communication almost impossible, but that’s no excuse for being nasty or disrespectful.

No customer deserves to be treated this way. If this is how they talk to people on the phone, I can only imagine how careless they might be with your pet. I would never recommend this place to anyone. Do yourself a favor and take your business somewhere that actually respects...

This place is awful!!!! IT MUST BE REPORTED TO THE POLICE,they abuse the poor dogs and they come back scared.I recommend Puppy Luv Pet Grooming rather than this monstrosity.They hit the dogs right in front of you, it's just awful to watch. If I could I would fight the person who runs this awful place.I hope someone sees this and reports it to the police. My dog Rocky went here and we decided to never ever in forever come back to this establishment that can be considered a slaughter house for pets. I'm very sorry for anyone who decided to take...

I know that a lot of people are picky and high maintenance and they would never bring their dog here but you know what I am really glad I did. He came back so clean and I was scared. I won’t lie. This was my first time dropping him off and he came back perfectly fine he even got a little scarf around his neck. He didn’t seem scared at all and I even saw other dogs. They’re getting groomed in the front and I like how they do call you right away once the dog is ready. I’m...