Leader Store — Local services in Norwich

I dont leave reviews ever but I had to leave one today. I needed a new couch and don't like the bigger stores due to how they jump on you the minute you walk thru the door, so I decided to look on line for a new place to shop. I saw this store and only saw excellent reviews. Well, I live almost an hour away but I didn't care. If I could service like half the people that wrote reviews received, it would be worth it. So, my friend and I hopped in the car, took the drive and arrived 50 minutes later. Well, i found my couch and a recliner to boot! The store is run by two elderly brothers who are the sweetest men to deal with and even more enjoyable to just sit and chat with!!! It was the most enjoyable furniture shopping experience i ever had and I've bought a lot of furniture in my life!! Then to boot, they delivered 3 days later, free!!!!! The two gentlemen that delivered, were polite, professional and moved a chair I had upstairs for me!! So folks, if you want a pleasurable, no pressure, shopping experience with a great variety to choose from, this is your place!!!! No wonder they have been in business...

They don't answer their email and they gave me bad information about a very important characteristic I needed in the chair. I needed it to recline flat which they stated it did. After I got it and realized it didn't, I called to try to talk to the salesman who sold it to me, Steven. He was a total snot. Then I called to talk to the owner about it and I couldn't believe it but he was just as snotty. He literally said "what do you want!? I will never do business there again and I guarantee that everybody I know will hear about...

I recently purchased a love seat and recliner. I really wanted to love the recliner but it just wasn't for me. I went in and explained the situation as I didn't find the recliner to be back supportive. Murray was the best. He gave me the time I needed to make up my mind. I was able to return the one I had and choose another for an extra few dollars. They are the nicest people and I look forward to other purchases in the future. the men that delivered were so friendly and the exchange was quick... A very pleasant...