Gentilcore Jewelers — Local services in O'Hara Township

This was my second trip into this store for the same repair on a necklace clasp within a six month time frame. The gentleman (gentle he was not), was looking at my necklace and shaking his head while I was sharing the background and reason for my visit. He rudely and loudly replies, “I’ll fix it free of charge this time, but YOU really yanked on the clasp so hard that it broke”. After he reiterates a few times how I broke it, he starts walking to the back with it in his hands. I said, “Please give it back to me, I do not want you to fix this “. I let him know that I did not deserve to be spoken to in that manner. He just wanted to throw blame and focused on the problem (which was me according to him). He offered no other solutions or suggestions. The worst customer service. What a miserable man. Life is too short to spend your days being angry...

I stopped by this shop on a whim to have my ring tightened and cleaned. The woman who helped us was very kind and knowledgeable. She cleaned my ring and checked to make sure that my diamond was secure (free of charge). She also made suggestions about ring sizes and pleasantly chatted with my five-year-old. They have a lovely assortment of jewelry- beyond engagement rings. I’ll keep this shop in mind when my birthday...

I've been a customer of Gentilecore Jewelers for over 20 years, and even though I don't purchase much jewelry, they've alway greeted me by name whenever I've stopped in (mostly for changing watch bateries or having a ring repaired or resized. They have always treated me with the utmost professionalism. I selfishly dread the time that they decide to retire, forcing me to find another jeweler that I'm as...