Goodwill Retail Store & Job Training Center — Local services in Oak Ridge

First and foremost, the store manager Tyresa is one of the best mngrs ever! An employee was bragging to a customer how she finds donations that are worth money and sells them on eBay. That is unfair to the person Who donates and thinks it goes to help others not help an employee to line their pockets. The employee pays $1 and sells on eBay for $10, (example). Goodwill should be the benefactor. Two employees there need to learn about customer service. Tiffany the eBay bandit and Holly was just rude for no reason. I have worked fast food and retail- and if a customer wants to complain we listened because it's our job to give customer service. The Manger was very interested in keeping the composer of her employees who were bent on escalating a question I had, I just wanted the eBay bandits name. Holly wasn't even part of the equation but had talent in ghetto rudeness. I want to thank the stores Manger! I hope she gets compensation for carrying rude employees. The main complaints on here seem to be prices going up, if Goodwill were to directly profit from the donations maybe the prices would reflect the FACT that all donations are free to them. Generic reply will inserted- every review has one of two Generic reactions. Goodwill please get connected to the idea of thrift store cost and...

I have been thrifting for years. Our local Goodwill stores are so filthy that I stopped shopping in them and started shopping at Karm. I truly hating paying more money for merchandise, but I didn't leave their stores feeling like I needed to shower. The Goodwill in Lenoir City, Clinton, Farragut, Bearden, and West Hills are unorganized, smell horrible, are dusty, and they look like they have never been cleaned. They are a cluttered and disorganized mess. I was in Oak Ridge today and decided to give them a try. The Oak Ridge location deserves Kudos. That store is by far the cleanest Goodwill in my area. The staff were super friendly and the store is set up great!! I will go back!!! All of the merchandise for this company is donated. There is no reason why you shouldn't have more pride to ensure both thrifters and those in need have a clean and organized place to shop. I follow several thrifters from up North who film in your stores and it's obvious they take pride at their locations. I suggest you hire managers with that same vision here. Although Karm does many wonderful things for our community, you are losing money when you...

I become more and more disappointed every time I walk into the Oak Ridge Goodwill. The store looks dirty and the items they display are junk. I picked up two items that the original price was still on them. The Goodwill price was more expensive. I took the item to the checkout desk asked the lady if she was the manager. The lady very rudely said she was not. That the manager was in the back and she stated that she was unable to change the price as the sign stated on the front of the desk. She did not offer to call to the back on the phone to get the manager, walk to the back to get the manager. She did NOTHING other than be very rude!!! This...