The UPS Store — Local services in Oakland

I have been happy with the previous management at this store but the new management has been absolutely terrible. I complained about several important mail missing and the new owner/manager says that it is not their fault and responded by emailing me that they will close my business mailbox. I have had this address as my business mailbox for over 13 years and had to go thru changing my business mailing address. It is not easy to change a business mailing address. I tried to explain to new manager that I get other people's mail in my box and she says I should only return it to her in person to prove this issue. I can't believe how the manager of the business just lies that I cursed at her. There was one lady customer mailing a package and she was rolling her eyes when she couldn't believe the managers responds and rudeness. All I did was requested that they keep a look out for my missing check, to see if someone returns it. She then replied that "I can not check all the boxes" and start getting annoyed by my request and said that I shouldn't have renewed the box. I shouldn't have listen to her when she asked for another chance to fix the issue the last time when the renewal came up.

I never cursed at you and now I know that you are not just a terrible manager/owner but a liar as well.

You surely need some lesson in customer service. I definitely do not recommend this UPS store. It took me many days to notify my clients, vendors, etc to change my address. I give the new owner/manager "0" stars. And everyone else who gave reviews are talking about the same woman.

Picture proof....this mail was in my box when the lady was blaming usps that they lost mail. Your employees are putting mail in wrong boxes...

Who owns this place? UPS needs to strip them of their franchise for using policies selectively.

I ordered a package to be Quick Shipped - delivery scheduled for 9/28/17. When I was in possession of the slip that came in the mailbox...they said that Caroline picked up the package. She is not authorized to pick up mail for Acme Anything. In fact, her name should not be on the PO Box. Caroline knows she is not an Acme employee, but she still uses the woman who is the "manager" hung up on me when she called the office to verify if I worked here.

I am taking this to the corporate level. This is a business address and she is threatening to not do business with us based on their incompetence in upholding their policies.

UPDATED REVIEW - QUESTIONABLE OWNERSHIP?

Staff was extremely rude and uncooperative when I tried to pick up a package for the company I work for. Friday, 11/18 was my 3rd attempt to pick up the package that was scheduled to be delivered on Sept. 28th. I offered for them to copy my id and plenty of details...they refused. Their antics wasted my time and money.

Just now, they called and hung up on me when I answered the phone??? Unprofessional and lacking in customer service.

Also...they are VERY SLOW when it comes to delivering mail into mailboxes each day. A PO Box from the Post Office is definitely a...

I bought a mailbox for a year under the assurance from the store employee that many people use the boxes for their main business address for purposes of having a business location in Oakland. When I got to the business licensing department, they told me NO mailbox addresses are valid- it must be a physical location of your business. So since I was honest, they would not accept my UPS mailbox address as my business address. When I returned to the UPS store to ask for a refund (of my $390 for the yearly fee- ONE DAY after I bought it), I was refused a refund by the employee. I emailed the owner of the store at least 4 times and never heard back from him. It was such a frustrating experience for a new business owner to go through- there are so many rules and regulations to follow and I was just trying to do things right...but unfortunately blew $390 for a mailbox I didn't need. I've only gone to pick up mail twice- and the second time I was locked out of the store- my key wouldn't work and they had installed a key code box that requires you to stop by during regular business hours to get the code before you can use it for the first time. So I've been unable to get my mail for several months since I can't ever come by during my work day since I work full time. Overall, a horrible experience with extremely poor...