DIY Home Center Outlet — Local services in Ocala

We went to the DIY store yesterday to get a new bathroom door for my disabled mom's bathroom. My brother walked in with the measurements in hand and asked if someone could help him find the door. He was handed a door and assured that it was the correct size he purchased it and they left. Upon getting home when he took the door in the bathroom it was 2 in too short. Annoying but a simple fix.. today he drove it back to the DIY store which is on the other side of town to exchange it for the proper door. He was told they don't have that size and they couldn't order it from their supplier anymore. As obviously the door didn't fit we returned it. When told there was a $10 restocking fee he asked the gentleman you're going to charge me $10 for picking up a door that you picked out and told me was the right size and returning it to you the very next day. The man replied yes and he did so. I think this is highly disgusting especially after he was handed the exact measurements of the door and still managed to give us a door that didn't fit and I'm guessing because they didn't have the correct door and they wanted to make a sale. Will not be shopping there again. We always try to use local stores but we can shop online just like everyone else. Very bad experience. Poor...

I purchased a kitchen faucet and it was faulty. Upon returning I didn't want the same one and requested to swap with another model. The manager stated that this was not possible. (There was a $10 dollar difference) The manager then requested this from the owner, and the owner politely declined. I paid the remaining balance of $10.00 (plus tax)for the other faucet. While speaking to the owner, the manager become aggressive and throwing the other faucet items back into the box and screaming I never said that over and over during our conversation. I turned and told the manager that he should not be in the managorial postion and that manager told me to get the heck (curse word) out of here, and kicked me out! I have never been treated so rudely before. Also, this so called manager is a big guy and quite intimidating; to have him treating customers in this manner is unheard of. (I am female) I just spent over $300 in this store doing home rennovations in just the past week and fell like they just dont care about the customers. I have filed a complaint with the better...

The "All Wood" cabinets are made with low quality wood. I had to deal with huge knots that result in holes. The floors of the base cabinets are 1/8 plywood and can't hold any weight. We had to build supports under the cabinets so that they could hold canned goods and heavy glass bake ware. The very large shelf in the 36" corner cabinet is 1/8 plywood secured with the thinnest plastic clips I have EVER seen! That shelf will let go as soon as a couple pots/pans are placed on it. The only thing that shelf can hold is paper goods. I called the store and was told that if I hadn't installed the cabinets I could bring them back. They are partially installed, so to bring some back means that I would have to purchase non-matching cabinets to replace them, so I am stuck with them. I was also told that if I wanted better quality I should have bought better quality and "you get what you pay for". Well, that is definitely the truth - people, DO NOT buy this shoddy merchandise from this company that does not care about...