C. A. Russell Ford of Springville — Local services in Odenville

I doing this review for my 80 year old mother. I never write reviews like this but I felt this one was needed. She took her car in for an oil leak. They supposedly fixed a leaking valve cover gasket for around $600. She picked up the car and drove it back home. She made one trip in to town the following week and told me she still smells oil burning. I drove her to the doctor the following week and the smell of oil burning was very strong. I had to pick up my vehicle on the way back so she decided to leave the car once again. They call her and say that she has two problems now, the valve cover gasket is still leaking and another part is now leaking and it appears to have just started and it will be $800 to fix it. At this point I start to question the service people what is going on. I’m told that the problem is with a turbo line leaking and that the valve cover gasket is still leaking but they will cover that problem. I talked with them several times they even offered to give her the employee discount on fixing the turbo line for $500, but at this point I felt no trust in what they were telling me. I have been a mechanic all my life and it just did sound right to me. The guy in the service department was very nice and I felt like he was being pushed to tell us something that he was not comfortable doing. It was obvious and I felt bad for him. I was told that the service manager was to busy to speak to us and that they would send pictures of the problem but we never received any pictures. Finally I told them that I would come pick up the car the next day( today) and take it somewhere else because I feel like my mother has lost all trust in them at this point and so have I.

Thank you for your response, but we have called that number many times and have been told that the service manager is just to busy. If you truly wish to help resolve this, you have all the contact information to...

I recently had the opportunity to work with a service advisor by the name of Shane. This young man went above and beyond to make sure that all of my needs concerns and request were met. When there were confusion or concern, he immediately addressed them himself and what he could not address they were addressed by his supervisor, James. It is because of this experience I am posting a review. Normally I do not review anything. Prior to C.A. Russell purchasing the dealership I would have to say I was less than happy with service there. My previous experience when it was All American Ford was less than stellar in that a problem was given; solutions were not found; even field engineer could not figure out the problem. The cost of trying to find a solution consistently went up. It got to the point that I told them to put my car back together and give it to me. If it has not been for Shane, James and Richard (the customer service manager) I probably would never take my vehicle back. However, I decided to give C.A.Russell Ford a second chance to make me believe in that dealership again. I have been a Ford owner for too many years to count and I have rarely had issues when having maintenance or routine work done. The new owner Mr. Russell seems to take a sincere and positive approach to customer satisfaction and it shows the employees of dealership in Springville. Anybody who is reading this if you’re thinking about going to the dealership that is now C.A. Russell Ford highly recommend you talk to Shane if you’re getting service and if you’re not getting service done, ask for Richard Gardner. It was a pleasurable experience as it can be when one’s having unexpected maintenance work done. All parties Involved in this less than routine maintenance experience were truly excellent before, during and after my service...

Your’re a winner of $5,000.00! All American Ford did you really go that low just to get people just to walk in the door??? Isn’t that the job of a salesmen? Everywhere Americans look they can be scammed or tricked. Having to look and protect from thieves. This approach of a sale creates a lack of trust for me to purchase from FORD ever again. If an individual is not interested purchasing and responds to your mail ad. They are being deceived on many levels. Does this company really care about their customers knowing they lie just to get you to come in? How can Americans trust what is built by Ford If we can’t trust the mail they send us? ALL AMERICAN FORD is willing to deceive just to make money on a very cheap level and the cost of others. That’s greed and most look for quality in a company not deceit, greed and unprofessional salesmen when buying a vehicle. All AMERICAN FORD does not represent as all American. Maybe I’m wrong but does ford really need to treat customers this way just to make a sale? Appears to be cheap, disrespectful and false advertising made legal. With a bigger perspective of knowing that many peoples time, emotions and even at customers financial cost have been tricked to walk in the door. The mail sent out someone would need a lawyer to proof read just to know it’s a scam. Thankfully most everyone probably knows if it’s too good to be true just throw it out and recycle that junk mail away. Why can’t we save the ridiculousness of the poor advantage taking ad. Invested money spent on ads could have invested in better trained salesmen. My experience with the floor manager at ALL AMERICAN didn’t have enough professionalism to be the door greeter at Walmart, Let alone to be...