I am writing to bring to your attention an issue I encountered during my recent stay at Hard Rock Live Sacramento, checked into Room Number 918 on May 24, 2024, I experienced an unsatisfactory and concerning situation regarding the cleanliness of the bathroom.
Upon using the shower, I discovered a significant amount of hair accumulated in the drain and scattered around the shower area. This was not only unhygienic but also posed a potential safety hazard. The presence of hair can lead to clogged drains, which might cause water to overflow and create slippery conditions, increasing the risk of falls or other accidents.
I chose Hard Rock Live Sacramento for its reputation for quality and high standards of service, so I was quite disappointed to encounter such a basic oversight in room maintenance. Cleanliness and safety are paramount, and I hope you agree that such issues should not be present in any guestroom.
I kindly request that you address this matter with your housekeeping and maintenance teams to ensure that such incidents do not occur in the future. Guests should be confident in the cleanliness and safety of their accommodations.
Thank you for your attention to this matter. I look forward to your prompt response and hope that my future stays at Hard Rock Live Sacramento will reflect the high standards for which your...
Read moreFirst of all, if this is your first time coming to this place, you might wonder if you're going the right way, and the answer is yes! Heading north on I-5 there’s not much around for a couple of miles, but don’t worry, you’re on the right track. I’ve attended both a concert and a comedy show here, and each time has been a great experience. Entry is fast and easy, and I love how everything merch, food, and seating is conveniently located in one spot. The staff has always been friendly, helpful, and patient, whether taking orders or guiding guests to their seats. One staff member even walked us directly to our row instead of just pointing, which I really appreciated. I also noticed other staff members doing the same, which speaks volumes about their service. Overall, this venue is well organized, and the staff goes above and beyond to make the experience enjoyable. I’ll definitely keep on...
Read moreDonny Osmond was really good. Great show experience. See pics. Another great night, Night Ranger, rocked the house. See pics.
The totally Tubular festival was great. Lots of fun. The Tube's, I haven't seen in over forty years.
6/17/23 Diana Ross, The show was everything I was hoping for, she delivered. Song after song was brilliant. Her band was top-notch, grade A+ musicians,and vocalist.The venue is well appointed with great bar/ concessions.
YES,50th Anniversary Tour. Very nice venue, great bar, and food line up for the concessions. The seating 💺 on the floor was fine, depending on your location. Big screens help the experience. I will try the upper level next time. The staff was very good. Easy in,easy out. ROCK AND ROLL WILL NEVER...
Read more