Hard Rock Cafe — Restaurant in Olivehurst

It's 0500 in the morning and I'm laying in bed after not getting any sleep because of too many disruptions throughout the night. I've been here 3 nights and the first night I thought it was a fluke. Any noise made in the hallways can easily be heard and I didn't think there would be that many ppl up in the middle of the night. Now, at the end of the third night I realized there's not enough sound barrier between the rooms or the halls. I don't know if it's just the way things are here or not, but for some reason anyone communicating in the hallways has to do it loud. Tonight, whoever is in the room next to me has been loud all night. But because there's not enough sound barrier, I could hear the details of their conversation as they talked about specific body parts in their sexual escapade, that they needed to be somewhere by 4am, and everything else. At one point, I got up and looked out my peep hole and saw staff laughing and carrying on with them in the hallway about how much they'll tip her. The noise and disruptions carried on until about 0400, when I heard them leave again. You can hear every time a door closes in the hallways, especially the one next to yours, loudly. I thought it was over and I may still get a couple hours of sleep in. Next thing I know, I hear security outside announcing themselves and knocking on the door. I opened my door because I thought they were banging on it, but it was the room next door which was now vacant. This was 0410 in the morning.

Although there had been disruptions all 3 nights, this was the last straw for me. I tried but couldn't get any sleep. I thought about the experience. From loud ppl just walking by in the hallways, to their own staff not considering that anyone nearby may be trying to sleep at 4am.

While I lay in bed I think, maybe I'll ask for a refund. I'm not trying to cause problems and I normally just deal with things like this. It's not going to ruin my life. But I'm thinking, I wouldn't have chosen to spend money knowing I'd have had this experience. I would have chosen a completely different venue and I bet their staff would agree. This one was too much not to say something. So I call the front desk and explain the situation. I wasn't rude or anything like that with them, I know it's not their fault, I just explained the situation calmly. The man apologized and told me there's nothing they can do for me other than give me a food voucher. I've already spend money on their slot machines, at both their cafe's and at their buffet. I'm not hungry, I'm tired and I have to leave in a couple hours to catch my flight home. He asks if I'd like to speak with the manager and I said yes. The manager tells me the same thing. They made me feel like, because I didn't call them to report the noise earlier, my complaint and position is invalid. I was also told I can call to report any more disruptions, after being told there's nothing they would do about loud ppl passing by in the halls anyway. I was also told, because I was here for a convention and the room was already discounted, there was nothing they could do. I wouldn't have thought that mattered, as others who paid the same were getting a better experience. Also, wouldn't that make it that much easier to give me some kind of a refund?

Overall, the staff is nice and it's a nice venue, but you can hear all the noise outside your room. So if you're expecting a quiet room, the only way you'll get that is if you're the only one on the floor. And the staff don't seem to care what time it is either.

If I had the option and knew I was going to experience the disruptions from other patrons and staff that I did, and knew beforehand that a refund or even partial refund wasn't an option, I would chance somewhere else to spend my time and money.

I'm a rocker and really wanted to like this place. But it's hard to like anything on so little sleep, especially if it's the hotel, where you expect you can sleep.

It's 0545 and I still hear noise down...

If you go to the Hard Rock Cafe make sure it's in the middle of the day Monday through Thursday. We went tonight to see Spade and thought why not grab a bite at the Cafe. We arrived two hours before the 8 o'clock show. When we checked in with the host she advised that it will be a 50 minute wait. Going with the flow we went sat at the Cafe bar. The staff was great and drinks were even better. But as we sat and enjoyed our drinks we couldn't help but notice there were a lot of empty tables. We get a buzz at the 40 minute mark. Get seated and it took another 15 minutes for the waiter to get to us. He was busy and maybe a little new but super nice. We are looking at 7pm and the show starts in an hour. We tell the waiter we are going to the show and ask if we get an appetizer and a sandwich to split will we make it? He didn't want to promise anything and we didn't want to put him on the spot. We have been drinking and starving. Once we get the food we would scarf it down and go. Right? Wrong! At 735 on dot the food comes out. Wrong sandwich and no we can't wait for them to make another unless they can put it in a to-go box. The waiter said that we could not bring the to-go box in the theater. Really? So we split the appetizer. While sitting there a woman named Jewel was checking on the empty tables. Again there were quite a few empty tables that were not occupied before we sat down nor filled while we sat. Girl, why you checking out the empty tables? Our waiter had three tables. So while Jewel was very occupied with what seemed like she was checking for dust, I called her over. I asked what was going on. Are you guys short handed? Why would I ask that? So I explained how we came in 2 hours before show and now we had 15 minutes before the show and we could only manage to get an appetizer. She went into how she is Front Manager only and she has nothing to do with kitchen. She couldn't even go into the kitchen to see what was wrong. And she pointed out it was the kitchen that messed up our order. Oh so the kitchen is short handed? She then explained that it's one kitchen that takes in all to-go orders, room service and dining room. To top it off she explained on show nights, they get another 2000 guest in and it gets really backed up. I pointed out how we have been at the Cafe for an 1 hour and 45 minutes and tables are empty so obviously they were not busy. I suggested that maybe the tables sat empty because the hosts didn't fill them because there wasn't enough staff to wait on them. She smiled and looked at me like I had a horn shooting out my head. I'm not stupid but it was stupid choice for us to wait so long. I hate the whole bad review, but I hate it more when management can't be somewhat honest. She didn't even apologize for the kitchen getting the order wrong but why should she? She has nothing to do with the kitchen. She didn't offer to even get the kitchen manager. Look it's a cafe in a casino. I didn't go there for fine dining. But 2 hours before a comedy show and the reply was basically an "oh well". The shrimp appetizer salad was great. I wish I could of had it to myself and I wish we could have gotten the sandwich. The apple cobbler icecream thingy and my name on it but sadly that also was a no go. I absolutely left the waiter 20% tip so he doesn't work in the kitchen. Got into the theater and there was the longest line ever at the bar but it moved. Was able to get a hotdog, chips and soda. Got into my seat before the show started. Guess what I saw straggling in with other guest? To-go boxes. Seriously? I've been to Hard Rock on Friday nights to see other shows. We have always gone to the buffet and arrived 2 hours prior to showtime. Always was enough time and never a rush to eat. But like Jewel said, the Cafe kitchen does it all and I shouldn't expect anything more on a night when the casino has 2000 more guest because of a show....

Now this is gonna really be weird because you would think that I would have given Hard Rock Café minus stars. No , I do understand accidents do and will happen. With that being said, this place was AMAZING. We did not come to gamble, we came to do a review on the café the restaurant itself, we were there this Sunday the 10th of March 2024. First of all, I would like to say, the line was out the door and I thought it was going to move slow, but it didn’t, it moved very quickly, then once we were in, we were seated by very nice gentleman, then our waitress came. It’s a buffet, so that means, “all you can eat.” You serve yourself, but this waitress was so nice she was very nice. I couldn’t complain about any service when it came to her. She was spectacular so it was all you can eat lobster and crab. It was also New York steak the New York steak melted in my mouth along with the lobster. Oh my goodness it was so good Just talking about it right now makes me wanna find somebody to take me out there but it’s not Friday and it’s not Saturday and it’s not Sunday. The price for the adult was maybe kind of close to $55 $52 plus tax and kids are $26 And you would think that’s a lot it’s worth it it’s all you can eat. The side dishes were good too. I mean this food was amazing. It was fresh. They were bringing out constant, lobster tails and lobsters and Dungeness crab and king crab. They have fried shrimp they had shrimp you could put on your salad. It was so good. Now I did have a problem, and got a piece of carrot cake and I unraveled my fork and my knife and my spoon from the napkin the fork had a piece of rice in between it and the cake had a piece of hair and a long piece of hair Now I know you say why didn’t you give it a minus? The reason is because of the way they handled the situation. I called the waitress over to the table and I told her to tell me what the piece of hair was and she acknowledged that it was haircut . She did not try to play me. She acknowledged the food in the fork and she apologized. She bought me a clean fork and she told me that she was going to the manager to make the complaint for me and she will be back with the manager. Now, it took them a long time to come back that’s understandable. They probably went to look at security footage to see if I was scamming. I would have done the same thing if they did this. When our waitress came back she said they would give me back all of my money. No arguments or anything. The Golden Rule was definitely applied at Hard Rock Café. I was very Impressed. Do you know how hard it is to get great customer service and to receive amazing customer service at this establishment compared to thunder valley oh my goodness. Yes, at thunder Valley everything was greasy and it taste dry and it taste old so I don’t mean to compare the establishment but that’s how I feel. Shout out to hard rock Café shout out to hard rock Casino, because it looked like everybody was having a great time at the casino too. That day they were giving blenders away. So, even though that little issue had occurred, I could look over that and I didn’t take all my money back. I only took half I felt I had eaten a lot of the lobster a lot of the crab, a lot of the steak, mashed potatoes, and everything that was presented in front of me, so that’s why I only took half the money back. Once again, oh my goodness, the lobster was amazing. And yes, we left a tip. The lobster was so good so I hope this review will help somebody who is wanting to know if the establishment was a great one. It was amazing even with the mistake is still was amazing, they still receive five stars...