Oly Float — Local services in Olympia

This company has charged my debit card twice $180 for a subscription I cancelled over six months ago. When asked about it this time, they said "we have no record of you cancelling your subscription." If I was low-income, an un-authorized charge of $180 would be debilitating. Do NOT trust them with your credit card info.

EDIT post owner response:

I asked a family member to inquire about why the aforementioned charge had occurred. The employee politely and promptly refunded the charge in full with no questions asked, although the details of why the charge occurred in the first place were not outlined in the manner the owner has. He speculated that it may have happened as a result of a change in card number. It was the same card. He did not offer a distinction between cancellation and freezing of the membership. He did not offer to investigate further, or suggest that we could reach out to management. In his defense, It's my understanding that he is a recent hire within the last year.

I have half a dozen subscription services, some of are local businesses, and all will send an email verification either prior to or after the charge has been made to my account detailing the amount and services. OlyFloat does not do this. I first learned of the automatic re-subscription by checking my bank account. I don't suspect the charge was made maliciously, merely negligent to design a point of sale system to automatically withdrawal funds without communication of any kind, even if verbal confirmation was given months prior.

The family members I have sent for floats or massages have universally reported the experience as being deeply helpful and regenerative. They mentioned the facility being very clean and calming on entry, and the staff being thoughtful, considerate and intuitive.

I have updated my review to 4 stars to reflect these points.

I am taking off 3 stars as a result of our interaction with the owner Dan since leaving my initial review. I find his behavior both grotesque and unprofessional. He has not considered our choice of anonymity might be to protect ourselves from abusive family members or ex'es, and has decided to post our names publicly in his response. Had he taken issue with my initial review (there are many Google reviews that are unfairly incendiary,) he could have easily kept if short and sweet rather than being passive aggressive and combative.

"Hi! This is the owner Dan, I'm sorry your experience was unsatisfactory and I would appreciate hearing feedback directly! Feel free to email me at dan@olyfloat. Thanks!"

He continued his temper-tantrum after my family reached out directly via their Facebook page to cancel her upcoming float as she would have felt uncomfortable going in after his response to my Google review. Not only did he not temper his reaction, he explained they have a 24 hour cancellation policy so our funds would be forfeit, that leaving a 1 star review is equivalent to throwing rocks through a small business's window, and that I would have to alter my review for him to consider doing business with us in the future. This kind of behavior is a clear violation of the Terms of service on platforms like Etsy, and for good reason.

He then goes on to make a public post on the OlyFloat Facebook to decry aggressive and inconsiderate behavior, apparently oblivious to his own or feeling firmly justified in his retaliation. Being curt, in my own opinion, is not the same as being aggressive or deliberately mean. I work 60 hours a week and have ASD. It's not the first time my directness has been misinterpreted as rudeness, but it is the first time someone has had a public meltdown over several days about it. He waxes eloquent about politeness and empathy in this post, willfully obtuse. Two wrongs make a right... I guess.

Dan, I hope you get the healing you need so that your insecurities won't compel you to write a novella in response to criticism, warranted or...

Overall, the staff was wonderful during my visit. They took the time to sit down with me and explain the whole process as it was my first float. The float went well and I came out feeling refreshed, cutting off input from the outside world was something that I truly needed that day.

My only issue is with the guy running the place, Dan. While I was there for my float I paid in advance for 3 floats because at the time I thought it was something I could afford with my budget.

I'm currently on a medical leave of absence from work due to a service-connected shoulder disability that I'm getting accommodation paperwork for. Unfortunately, my leave of absence was extended by a couple weeks and when I called to talk to them about a refund he was extremely rude. I had a free float scheduled for 11/15, an appointment I've been trying to cancel for a week due to scheduling conflicts and he was hardly helpful when all I was trying to do was ensure that the time slot was available for someone who could actually use it.

First, he acted like he was doing me a favor by not charging me to cancel an appointment with less than 24 hours notice after I had already explained that I had called 6 times in the past 5 days, along with emailing him with no results. It was a free float they were offering during the week of Veteran's day and I don't see how you could intend to charge me for a cancelation when there was no money involved in the first place.

Then, when I explained my situation with work and told him I'm living off of a small chunk of VA disability he tried to tell me he would only refund 1 float and that I could just schedule the 2nd one. At that point I informed him that if there was an issue with refunding the entire amount for the remaining two floats (which weren't scheduled yet) then I could contact my bank and dispute the charge, as I was paying for services that I hadn't received and didn't intend on utilizing.

He proceeded to call me aggressive for wanting to contact my bank to dispute the charge and the tone he took with me was completely disrespectful and not acceptable coming from somebody who works in customer service. I was simply making him aware of my next course of action, there was no reason for me to be denied a refund as I hadn't yet scheduled any floats beyond the complimentary one on 11/15.

I think his complete lack of respect for a disabled veteran was uncalled for and I'm sure he'll come on here to gaslight and twist things in his favor, as it seems to be his usual course of action when dealing with negative reviews.

If you're a veteran and you want to be treated with respect then I highly suggest you go somewhere else entirely. I'm dealing with PTSD amongst other things and being treated this way was just entirely uncalled for. There was absolutely no reason for him to give me any difficulties with the refund, taking it a step further by calling me aggressive when I was being calm and diplomatic just cemented my decision to...

Very disappointed with our experience in the galaxy room for a couples float 1/26/24. My partner and I are experienced with and enjoy float tanks and sensory deprivation. We booked Oly Float's galaxy room for a different experience based on their website's description which includes specialty lighting, "state of the art" steam shower, and integrated audio to plug in our own music. We received zero instruction from the attendant regarding the music or the steam shower. Both the room and the tank smelled STRONGLY of mildew. The outdoor-style carpeting on the floor was saturated with water and felt very slimy. The constellation lights which we were very excited about never came on. After a while we decided to call the front desk to avoid getting dressed (the one robe in our "couples room" did not fit either of us). We called twice with no answer. I got fully dressed and walked out to find the person on the desk on the phone laughing. I stood there, wet, for a few minutes before she acknowledged me. When I asked about the lights she said she didn't know how they worked and that manager would need to fix it, but he was busy in a session. When I explained that was the main reason we booked that room, she said she would try to turn them on for us. This resulted in 3 small lights coming on. After trying to relax and just enjoy the rest of our 90 minutes, we both noticed how very cold the water was becoming. We ended up getting dressed and leaving bc there was no chance we could relax and enjoy the experience between the terrible customer service, the nauseating mildew smell, and the cold water. We spoke w Savanah at the desk and shared our disappointment. She was apologetic and said she would refund us except she didn't know how to, but assured us that Dan would process the full refund and call to check in after his session. 3+ hrs later I received a missed call, followed by a text message from Dan informing me he was done for the day and asking me to detail my dissatisfaction via text. I asked him to call me. The next day instead of a phone call, I was charged for 2 bottles of water that we left in the float room. I called the desk again and was told Dan wasn't working. I texted Dan and again asked for a phone call. Nothing. The morning I sent Dan a detailed text message. No response for hours. Finally my partner called the desk again and said that we would be issuing a charge back if we were not refunded. Dan called us back promptly to argue with me about the tub temp ("94 to 95 degrees" he claimed) and wanted to hash out each item of my complaint. When I said I would issue a charge back he agreed to refund me, but argued the water refund. Absolutely ridiculous. I just received the refund, but can't get back my afternoon and the headache of chasing this charlatan down during my...