Creative Hair Design Salon & Spa — Local services in Omaha

I'm here to share and review my experience when going to Creative Hair Design for my wedding day styling. Backtrack to four weeks earlier... I had an appointment for a test run on my wedding style, and at that point, already had my appointment scheduled for the day of my wedding. The test run went very well, and I felt good about coming back a month later to re-create the same style in less time, to get me on my way to the next step of preparation for my big day! My stylist also said she was going to spend some time between the test run and the actual day practicing on her mannequin at home to perfect the technique of my style so she could get me in and out quickly on the actual day. Fast forward to THE DAY... I show up at what I was told was my schedule time with the same stylist, only to find out that the stylist who did my test run wasn't even in that day, and the stylist they had me scheduled with wouldn't be able to get me in for at least another half hour, and they didn't even have me down in the system for a wedding style. CUE THE PANIC. In other words, I obviously started to freak out. At this point I didn't have any other choice but to wait for my appointment with Jackie, the stylist they had me down to be styled by. While waiting quite impatiently and frantically texting my mom and others involved with the wedding, I encountered John, the big cheese, or one of the big cheeses, at Creative (at my mom's suggestion, who goes to Creative for multiple services) and expressed my concerns. John got right to work to find out what happened with the scheduling and to offer me some reassurance about getting in very soon with Jackie. Jackie, although unprepared to do a wedding style for me, was excellent to work with. I showed her pictures from the test run and explained what was previously worked out and she was able to put together a very similar and beautiful style. Because she wasn't expecting all of that, it took a bit longer than I had planned on being there, but she did a fantastic job. I also learned while she was styling me that John went ahead and covered the cost of the style because of the scheduling error - thank you so much, again, John, for taking care of that! I gave Jackie a big hug on the way out and highly recommend her and Creative Hair Design for your...

Love my stylist. She is a perfect fit for me and always does an amazing job. That being said the reception team takes all of that away. They frequently mess up scheduling and really do not do any type of work around when they do make the mistakes. This not only makes it difficult for me but also the stylist. It is not her fault yet she has to be the one to fix it.or sacrifice her schedule to redeem their mistake. It is so frustrating when I like my stylist but the receptionist makes it difficult to return.

Update: It has happened again. I have been going here for 7 years. I love my stylist and the quality but there have been repeative issues with the front desk and scheduling. This week I was called on Tuesday and told my stylist would not be in on Saturday so they rescheduled me.I was called back 20 minutes later and told it was a mistake and that my original appointment was still on. Then I was called less than 12 hrs before the appointment and it was canceled and I was told they could not get me in for 2 months.

When I expressed I was frustrated by the back and forth and suddenly not being able to get in for two months I was told to find another stylist. I asked to speak to someone else and she said ahe was the manager and refused to let me speak to anyone. She started screaming asking if i was an idiot.​

Then at 9pm I got a text message confirming the canceled appointment. What is happening?

I got an appointment somewhere else. When I called to get the information on the color they used on me for the new stylist they refused the...

I called last minute on a Friday before a work event and they were able to get me in within the hour (yay for cancellations, worked out for me) I had the sweetest lady Jackie for a haircut. Washed, massaged, conditioned my hair and styled it perfectly. Then I went for my eyebrow wax.. this is where things get interesting. Let me back up and say I did ask pricing when I called. Lady on the phone said between $55-70 for a haircut depending on the stylist and my hair, I ended up paying $55. She struggled to find the pricing for eyebrows but said $18 for eyebrow wax. Ok that’s fine. No…. The eyebrow wax lady said it was $27! She said she would comp me the $9 though so that’s sweet. I didn’t know they did tinting too so I asked for that. I should have asked how much it was before she started because it was $37 ADDITIONAL. Now this is a really nice salon and spa, the lady was SO SWEET, but…. $64 for eyebrow wax and tint is WILD. It was more than my haircut. Well it would have been if I didn’t get comped the $9. I’ll go back for my hair and maybe try other services there if the price is right. Overall it was a good experience and lesson learned for me to double check pricing before I get...