O'Reilly Auto Parts — Local services in Onawa

I showed up at this O'Reilly Auto Parts in hopes of a miracle. I explained my breakdown situation to Brent and Derek, and after realizing the situation and the problem of which was a modified broken brake line, and that the stock brake line I brought with me to my breakdown situation would not replace the broken one because of fitting changes made in the modification, Brent put a tentative plan together.

He sent Derek to the supplies of assorted brake lines, to try and match something close to the broken line. The Brent was kind enough to suggest my helping Derek seek out a replacement option.

Derek and I looked through every single brake line and found 2 that might work. We took the one which made the best choice and tried fitting the thread of the female ends of both the damaged line and the replacement one, thankfully the threads and size matched.

The line fitted in place of the broken line perfectly even though it wasn't the exact same as the modified line, so much so, that I'm going back to get a duplicate of the brake line Brent and Derek helped me find at their store.

I really appreciate the kindness especially in the dire situation I was in, and am so happy they found a solution for me. I am no one special. I believe Brent and Derek and anyone at this store would treat anyone else exactly the same way they treated me. I really needed this extra special care at that moment.

Thank you so much guys! You were and...

One of the best places in town to get your parts. Usually have what you need and when you need it. Otherwise, very knowledgeable about getting the part you need. Great service on rotor and drum resurfacing if you are doing brake jobs. The O'Reilly app and being a member helps if your battery or part breaks prematurely, the warrantee is already in the system and you can get a low cost or free replacement. This has been very helpful to me in the past. Also tools you might need in a pinch. And a friendly bunch behind...

Very poor customer service. I ordered a fuel pump and was promised it would be there 2 days later. It wasn't. Re-ordered, still never came. A 3rd time, I ordered the pump, never came. Ended up ordering it online from ROCK AUTO got it in 2 days. Just for fun, I called and Oriellys STILL dont have the pump I ordered lol. Tried again, ordered a caliper bracket, was promised it next day... nope, didn't come... will be ordering from ROCK AUTO from now on. Too bad, I bought a LOT of...