Dream Salon & Day Spa — Local services in Palatine Township

I’ve been a loyal customer of Dream Salon in Palatine for a long time, and I’ve always appreciated the quality of service. My most recent visit was no different in terms of the care and time taken to do my eyebrows—I truly loved the service itself.

However, what I witnessed during checkout left me extremely disappointed. From my understanding, they recently hired a new employee who seemed to be in training. I don’t know how long she has been there, but the way Madhu (unsure of her exact role) spoke to her was outright disrespectful—and she did this with a customer (me) present, showing no shame or professionalism. There is a proper way to train someone, and this was not it.

Having worked in corporate for years and in customer service since I was 16, I’ve trained people for months and never spoken to anyone in such a demeaning manner—no matter how challenging the training process was. Respect should be a given in any workplace, and this interaction made me uncomfortable as a customer. While I understand that culturally, some management styles may carry a certain tone, this is not India. Employees deserve to be treated with dignity, regardless of the situation.

It’s disheartening to see this kind of environment in a place I’ve trusted for so long. I truly hope they reflect on how they treat their staff, as it inevitably impacts the overall customer experience. Unfortunately, despite loving the service itself, I will be taking my business elsewhere. I also sincerely hope this employee finds a better workplace where she is treated with the respect...

I've been coming here for eyebrow threading for over a year and a half. Never received a service I didn't like. I went to the same eyebrow business in park ridge for almost 7 years when they had a change of staff and ownership. After that I had my eyebrows down and they threaded off almost my entire arch. Then I didn't trust anyone with my eyebrows besides myself. I did my best to tweeze and fill them in for about 4 years. One day I decided I need professional help. I dont even know what im doing. I stopped at dream salon because of their low prices and closeness to where I live. As long as I live in illinois ill never go anywhere else. I've had my eyebrows threaded by every person who works there and their all wonderful!!! I even had my brother come with me one time for a clean up and he was shocked how much better his eyebrows looked yet looked natural still. Earlier this year I was interested in their eyelash lift. I've never had anything done to my eyelashes in my life. I wear contacts and sometimes my eyelashes grow in my eye and I cut them myself (crazy, I know!) The wonderful owner Mahdu does all eyelashes services and she's amazing. She's done my eyelash lift twice. For me it lasts much longer then 8 weeks. She's extremely informative and always makes sure your comfortable during the process. I will continue to get my eyebrows and eyelashes here! Great prices, fast service, everyone here has years and years of experience. I would trust...

I’ve been a regular client at Dream Salon & Spa in Palatine for years now, and every visit reaffirms why I keep coming back. The team consistently delivers high-quality service with a personal touch.

Madhu, the owner, is the heart of this salon. Her dedication, attention to detail, and ability to create a calm, welcoming environment make every experience exceptional. She listens carefully to your needs and offers thoughtful, expert advice that always leads to great results.

The entire team, Alka, Alpa, Binita, and others, are equally skilled, kind and attentive. They take the time to understand your preferences, make helpful suggestions, and never rush through services. It’s clear that client satisfaction is their top priority.

The salon itself is always clean, peaceful, and inviting. It’s a space where you can relax and trust that you’re in good hands.

If you’re looking for a salon that combines professionalism, genuine care, and a friendly environment, look no further. I’m so grateful to...