Wise Guys Vapes — Local services in Palatine Township

One girl who was working there did not help at all I told her I buy small bottles just in case I don't like the flavor. She told me all they sold were 60mls and right by the register there were small bottles (what I wanted) and right before she cashed my money I told her I might be interested in the those and she proceeded to cash my money. She told me there was no way to do a refund (BOTTLE NOT EVEN OPENED YET) and once I received my receipt I looked and it said I could get a refund as long as the bottle was not opened. She treated me as if I had no clue about vape juice and I've been using vapes since 2016. I would not recommend this place very low service and waste of money. Also once I left she was talking poorly about me because of my disappoint I saw her through the...

I bought 2 disposable vapes for my Wife at the Palatine location. Took them home and when she opened them the next morning 1 didn't work at all. Returned in the afternoon and was told they will not accept returns for defective products they sold. BUYER BEWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If this is policy they should have you open and test all products prior to leaving and it should be posted as such in front of all their products. WE WILL NEVER RETURN THERE ARE MANY COMPETITORS WITHOUT SUCH SHADY PRACTICES. I will absolutely share their practices with everyone I know. AVOID DECEPTIVE...

Overall great and knowledgeable staff, who always try to look out for the customer's best interest. They enjoy what they do, and they're good at it. But most of all, they don't jerk around the customer. When you go in looking for something, they don't try to upsell you. They always do their best to shoot for your personal needs and wants, which can be difficult in a market totally governed by personal preference. Every time I go in, I genuinely feel that - when a staff member asks, "What can I do for you?" or "How can I help you, today?" - I am going to be...