Paula Kelley's Florist — Local services in Paris

I ordered flowers for my daughter yesterday and was very disappointed. I called the florist and spoke with them directly. I picked out one arrangement and she told me it had carnations so I found another one that I liked and ordered that one. The lady at the florist told me that they didn't have the miniature roses but could substitute with other colors if I was okay with that, which I was fine with. We spoke abut the greenery that favored hydrangeas because I didn't know the name and I told her I just wanted a more contemporary look. I felt completely comfortable placing the order. Imagine the shock I got when my daughter sent me the photo on the left, because I ordered the photo on the right. The flowers looked awful, worse when she facetimed me and you could actually see them. They were already dying. They used the standard fern leaf greenery with nothing else and vase that wasn't modern at all. I called the florist back and let them know I was disappointed, and instead of working with me they got super defensive. I asked to speak to the owner which she said was Hailey and then when she got on the phone she hung up on me. So I called back and asked to speak to Hailey only to be told she was off. So, who was it that I spoke to? I told them I thought it was completely unprofessional that they were blaming the customer when I gave them the item number of what I ordered and made it very clear what I wanted and her statement to me was : "We're refunding you your money and picking up the flowers." Mind you, I called them from my office with all of my co-workers present and I believe I was 100% professional and willing to work with them. Them, not so much. I would NEVER EVER order form this company again or recommend...

I got married in August 2024, when looking for a florist Paula Kelley’s was the first and only place I went. I was greeted by Marcia, and she went above and beyond from the beginning. All of the staff, including the owner, Hailey, made sure that my flowers were exactly as I envisioned. I was sent updates and pictures throughout the entire process as they were working their magic. I even stopped by the day before, and they made sure it was what I had envisioned my wedding flowers to look like. They never made me feel unwelcome and made sure I was involved throughout the whole process. When I say perfect, I mean they were truly perfect. I couldn’t have asked for or wanted anything more beautiful! I can’t thank Paula Kelley’s enough for bringing my vision to life, the thorough communication, and the stress-free experience. I can say without a doubt, that I never once stressed about my wedding flowers. I can’t recommend them enough for all your...

My grandmother died, and in our grief flower arrangements where forgotten until the morning of the service. Frantically we called around to shop after shop trying to get flowers or anything that could be delivered to the funeral home that morning for the service. after many frantic calls and wasted time Paula Kelley's took up the challenge and in an hour had beautiful arrangements customized for us and delivered before the service even started complete with beautiful corsages for the surviving daughters of my grandmother... they were even able to incorporate some birds of paradise as a special request. Just wow! what a beautiful experience and truly wonderful people. I really can't thank them enough for coming to our rescue and I will always be grateful. They really helped turn a nightmare into a beautiful story to remember during a uniquely dark time.

Thank you to everyone at Paula...