Cwikla Ace Hardware — Local services in Park Rapids

Awesome service! Earlier this year before we got heavy snow I purchased a snowblower. I did not have the opportunity to use it more than 2x in approximately 2 to 3 months. I noticed there was an issue & asked if I could bring it in and have it looked at. The young man looked at it for me very cheerfully, very quickly and I was not charged for the service! I find myself coming to Ace hardware more often instead of going to L&M (20+y) At &M many times I will be told that that there is no such product that I am looking for however, when I go to Ace hardware there is such product available, etc. In the past there used to be more people who seemed more knowledgeable about the department they were working in. I have even been told that the furnace filters size that I have been buying at L&M for 20 years is not an item they have ever sold!! I was also told that the riding lawn mower I purchased 20 years ago was not a product they had ever sold! I don't like being told I do not know what I am talking about when it is the employee that is the one...

We are usually in Park Rapids during Black Friday. They're area not too many exciting places to go in this town, but we always come into this Ace Hardware each year. This year I spent time speaking to Jeff, one of the managers as I remember, which was very pleasant. I complimented the check out person on these caps they had for sale since I am retired Air Force. She said one of the owners was retired military! They have lots of great stuff in this store. I was in there a long time! I should have bought...

Was told that they only honor craftsman lifetime warranty’s if the numbers match and that means if you have a bit older model they tell you to get lost and go threw craftsman. Seems there policies here are different then most every other ace store. Also when ever me or a family member are there buying something we get passive aggressive responses mainly from management and all we have done is returned a few items that they weren’t happy about taking back even though the item was unopened and we had...