The Home Depot — Local services in Payson

HORRIBLE EXPERIENCE! Do not order from Blinds.com unless you are okay with waiting over 2 MONTHS and then finding out they switched the brand and color of blinds without your consent.

I ordered 9 MyBlinds branded blinds from Blinds.com on October 9 for $1,900. I received several notifications about delays. Eventually I called and was told there were "production issues" on the vendor's end. On November 19 I called again and was told my order would be "expedited." The blinds arrived on November 26 (7 weeks after the order was placed) and looked NOTHING like the sample (see pictures attached). The pattern was two-toned, instead of the more realistic multi-toned pattern I had ordered and the color had a reddish/purple undertone (see picture attached).

I began calling customer service on December 1 and was told to call back every two-three days after that. The first few associates noted that the sample I was sent looked nothing like the blinds I received. They told me their vendor agreed it was the wrong color and they would send the pictures to their plant so they could remake the blinds in the correct color. However, after several calls, associates began saying they were "not sure" I had received the wrong color.

On December 18 I received an email stating "My manufacturer’s product specialist reviewed the photos and confirmed the color received as correct. There can sometimes be a difference in hue or dye lots but the color is the same, and that is the difference you are noticing here. Any remake or replacement order will arrive with the same look as the current blinds."

Frustrated, I went to Home Depot (owns Blinds.com) to compare and color match. I also asked why the pattern was so different from the sample I was sent. The employees there confirmed the color was very different (color match pictures are attached) and informed me that it appears I had received Levolor Blinds, the only other brand offered by Home Depot/Blinds.com that also has a button to raise/lower the blinds.

Update: I called Blinds.com on 12/23/24 and was told by Shant'e the manufacturer already confirmed we had received the correct blinds. I was told I should not have gone to Home Depot to investigate because I purchased from Blinds.com (despite the fact that Home Depot owns Blinds.com and they sell the same blinds...). Finally, I was told that "MyBlinds" is not a 'brand' it is a 'category' and the manufacturer I ordered from is Levolor. I have attached pictures showing Blinds.com lists "MyBlinds" and "Levolor" as separate brands and my order showing I ordered the product "MyBlinds 2 Inch Faux Wood Blinds" in Dark Roast. In addition, Levolor does not offer a "Dark Roast" color.

Update - 12/24/24: James from Blinds.com clarified that MyBlinds is owned by Levolor. He insisted the sample looks identical to the blinds I was sent. He offered to send me different blinds in a different color because of their "Satisfaction Guarantee" but will not send me what I ordered because they insisted I already received my order and will not send me a refund so I can order the blinds from another company. Update: Germaine, a Customer Service Manager, emailed me on 12/31/24 asking me to send him photos and videos relevant to the case and additional time to review it. I forwarded him the annotated pictures I included on this review which I also had previously sent to four other Blinds.com employees. On 1/3/25 Germaine wrote that he sent my photos, concerns, and comments to “Myblinds(Levolor)” for further evaluation. I have not...

I rarely use the words hate or despise in my life but I can honestly say I absolutely hate dealing with this store in anyway whatsoever. I love being able to give a positive feedback with a store when it is deserved and I'm not talking about a business doing what is expected I'm talking about leaving a store where the business was exceptional and just killed it in everyway whether it be a restaurant or a parts store and everything in between. That being said the same goes in the opposite direction, I'm not a Karen that complains about stuff just to hear my own voice I only say something when I'm seriously disgusted or pissed off about what I just experienced when dealing with a business and even mad at myself for having made the decision to give my business to a company. Home Depot in Payson I can honestly say falls into the category unfortunately and just flashing back to the previous visits starts to make me sweat and get tense because I have never seen a place ran so horribly in my life! They point in the direction of the item you're looking for instead of walking you to where it is and showing you (90% of the time it's the wrong location), they have NEVER gotten an online order right for myself or anyone in my family nor any friend of mine that goes there, and their phone skills are horrible. For example today they transferred me back to the tool rental 7 times and had me on hold for a total of 19 minutes just to tell me that their tool guy wasn't even there lol. To me thats absolutly just ridiculous and tells that they know about as much about what's going on in the store as they've shown me they know when I have went down to pick up an online order and they can't find it for 40 minutes and when they do and say that " you're all set" and i do a quick count to match everything on my order only to see that I'm not even close to being "all set" because they are literally missing over half my order. What happened to double checking the list and checking each thing off? I would have had to turn around and drive back over an hour if I hadn't checked everything and sadly none of the items I got had a quantity over 10 so they could have used their fingers to help them count if need be. Sucks that I'm to the point of being willing to drive over an hour down to the valley to give my business to Lowe's just to avoid the mess and headache I go through every time I have dealt with them. What makes it worse is I've always been a depot man all the way and use to enjoy just going there if even just to...

A stand-out performance by Shadona Faux, manager at Home Depot in Payson, AZ deserves a well-earned five stars for exceptional customer service!

I’m one of those people who reviews if I’m very happy or very upset; people have to go out of their way—not just sliding by in their job and not just having a bad day, as I’ve been in both situations, and I understand customer service can be a bear.

But I’m ALWAYS nice, and even when someone is clearly messing up, I do my utmost to make sure they clearly understand my needs, so to say I was a bit upset on Saturday, April 28, 2025 is putting it mildly.

Long story short, I ordered six stained-to-match quarter round—since there were only three in stock—to match the Lifeproof Vinyl Flooring I purchased. I spent upwards of $3500 to replace my floors after a pipe broke, so this was already a stressful event.

I ordered this a WEEK in advance, so I’d be ready. It was supposed to arrive in one day! When no one called, I called—a week later, the day I needed it. Spoke to two different men in the department. One was Larry, and while he was super nice, he went to check and never called me back, so I called again. Another guy—younger, I think—answered, and he was ZERO help. Not only was he no help, he had no suggestion other than “we expect to receive some in three or four weeks.” I explained repeatedly that not only had I ordered the pieces, but also that I’d prepaid, AND the computer showed they were there.

When I finally requested a manager, he said, and I quote, “What do you think a manager will do for you?” I was obviously very upset, so I said “Thank you” and hung up, then called back, requesting the store manager.

In steps, Shadona. Not only was she aghast at his comment, she was friendly and helpful!!! And…wait for it… This wonderful woman drove the very next day to a Home Depot—hours away—that had them in stock, and brought them back, enabling me to pick them up today, Monday, April 28, 2025!

THAT, not only is WHAT a manager COULD do for me, but DID do for me, and THAT is stepping outside the box to make a consumer happy, even in a small town like Payson, AZ, where there isn’t even competition!

This level of service by Shadona fits Home Depot’s motto: “You can do it....