Wessinger's Appliance Sales and Service — Local services in Peak

We went to Wessinger‘s appliances based on the recommendation of a family member. We were told what great service they had. Our experience has been quite a bit different. We bought a range to be delivered. On the delivery day they brought out the wrong range at first. Then they went back to get the correct range. We were then told there was a small dent on the side of the range, so they would give us a $50 discount on the range. They also installed part of the range incorrectly. Lastly, we bought a service plan on the range and wanted the door fixed, as the handle was loose and rattled a bit. Since the delivery, we have called three times to have these issues addressed. Each time we’ve been told they are very sorry, and they will fix everything we’re concerned about. They offered $100 discount to apologize, however we’ve never seen the discount that was promised to us. I have talked with three different representatives including the owner, and still none of their promises have been followed up on. The service we received was fine in the store when we were paying our money, however the service after we paid has been much different. I’m not sure why we would go shop at Wessinger again or recommend their store when they don’t follow up on the promises they make to you, or address your concerns. Overall, it was a very disappointing experience shopping at Wessinger Appliance and I recommend buying your...

Our Essex-built Summerlake home came with Samsung appliances, and after just six years, our washer went to that great laundry room in the sky. Rather than pay for repairs, Nancy and I set out to replace it—armed with optimism and a credit card. Two Lexington big-box home stores later, we had nothing to show but canceled orders, delayed shipping, and rising blood pressure.

Then our son Ben reminded us about Wessinger’s Appliance in Chapin. I called at 9:00 a.m. and was greeted by Sally—who answered on the third ring like she’d been waiting for my call all morning. I told her the make, model, and color we wanted. She said, “We’ll have it there after lunch—just give the boys a check.”

Our second load of laundry just finished—only 8 hours after my only call to Wessingers. That’s the kind of service you’d expect from what could be Aunt Bee’s Mayberry Appliance Emporium—minus the free pie and...

What an amazing experience! I can’t ask for better service than what I got from Wessinger’s! My washer died on me in the middle of a load of clothes last night, so my journey today was to shop for a new washer. My first stop was Wessinger’s. Sally greeted me when I walked in, listened to what type of washer I wanted and produced exactly what I needed! The price was better than the big box stores! Within a matter of minutes, I purchased the washer. Dilbert and I chatted and he said he could have it delivered shortly (I caught them in a brief lull and only live a couple of miles from them). Imagine my surprise when Dilbert pulls up in the truck with one of his workers and within 30 minutes, my new washer was installed and the old one was hauled off! Best customer service EVER! Shop local…you’ll get much...