American Freight Furniture & Mattress — Local services in Penn Hills

Our experience here started out great. We walked in, we greeted by Chris, told him what we were looking for, he pointed us in the right direction, and let us go to look around. We decided on a sectional, and proceeded to check out. We were in and out in under an hour, which is not what I expected, and was one of the reasons I was dreading furniture shopping. We paid by check, and were told delivery would be set for 14 days out to make sure the check cleared. No problem, we had to dispose of our old furniture and clean the carpets, so the wait was no big deal. Chris told us when they were notified of our check clearing, we would get a call and the furniture could be delivered earlier if we wanted. Well, the check cleared two days later and that phone call never happened. But again, no big deal. The supposed delivery date arrived. We waited for a phone call telling us the driver was on their way. 2:00 rolled around so my husband called the store to see what was going on. Turns out they moved our delivery date to 3 days later but were never notified. This was certainly an inconvenience, as we, like most people, have jobs that require us to schedule days off. Now, the date change wasn't an issue, it just would have been nice if we had been notified, considering I would assume that someone had to manually go into their system and change that date. I mean, you would want to make the customer is available for that date, right? Apparently not. We were told that if we had a copy of the bank statement showing that the check cleared, they could get it out to us the next day. Meaning a trip out to the store, which is about a 25-30 minute drive without traffic. Well, we had already gone a week with no living room furniture, ya know, since we got rid of it the old stuff in preparation for the new, so what's another few days. Plus, it was their mistake, why should we have to go back out there? So the furniture was delivered early, the process was quick, that was all fine. Then we notice we didn't our kit that comes when you buy the warranty. Another phone call is made...well you can come and pick it up because if it's delivered to you, you'd have to pay the delivery company again. So it's your mistake again, and we have to inconvenience ourselves? As someone who worked in customer service for many years, this isn't how it's supposed to go. Yes, they got our money this time around, but...

I want to chime in here with my experience. My husband and I went to purchase a sofa from this company. We entered the store and looked at the furniture. We found a sectional sofa that we really liked and so we ordered it. I don't know about the rest of you but when I examine a piece of furniture I look at everything...I pulled the cushions off of the floor model just to see how everything was constructed and I noticed that there were candy wrappers tucked down in between the cushions and the seat of the sofa. No big deal as I was ordering a new one...As we continued to look around the store I noticed that other people were also looking at the sofa that we had decided on. There was a family with two small kids sitting on the sofa and the kids were jumping up and down on it with their dirty shoes...No big deal I thought...It wasn't my sofa. It was just the floor model. We paid for the our order and left...Needless to say the delivery was a disaster...However when they brought my NEW SOFA to us guess what we found? YEP..You guessed it...They delivered the old floor model to us. We immediately refused the delivery and went up to the store and the floor model was indeed gone. We grabbed the manager who then lied to us and said that he sold the floor model to someone else and that I was mistaken He refused to produce the sales invoice showing that the floor model was sold to someone else...HEEEELLLLLOOOOOOOO..Do I have stupid written across my forehead?????. The same candy wrappers were still in the sofa that were there when we went up to look at the sofa the first time and the shoe marks from the dirt from the kids who were jumping on it were still there.Needless to say we got our money back in full..(either that or we were filing a lawsuit against them.) One other time they announced a sale for their mattresses with an advertisement on a one day sale (Saturday) for mattresses. The "special" that they advertised was only available for one day. The morning the store opened for the one day sale we walked in (at opening of the store) and went to buy the mattress only to be told that they ran out????? We were the first ones in the store... To tell you that this company is unethical and lower than whale crap is an understatement. If we could rate them a "zero" star we would but the website won't allow for anything lower...

Never again! This is the worst delivery experience I have ever had. And I have a million deliveries! I got a mattress box spring and chest dresser, was suppose to be delivered yesterday 4/25 . Was told I'd receive a phone call in the morning when they were loading the truck, never received a call. I called them was told yeah they aren't in yet soon As they get here they will call. Never heard anything I called again at 430 , starting to become irritated, was told differently that I was not on the delivery list for that day. MIND YOU I JUST CALLED EARLIER, wasn't told that. My receipt says delivery date 4/25. Went back and forth. Guy said he'd call back, didn't my phone calls were ignored until I called from a different number. They made me a deal that the wear house guy would bring my mattress and box spring out with his personal car, if I CASH APPED HIM 30$, and they would also take off my 99$ delivery fee. My dresser would be delived today 4/26 . I said okay paid BRIAN 30$ for him to bring it out, to not only leave the mattress in the hallway, but couldn't get the box spring up the steps i told him TO leave it I'd figure it out myself. He told me I could call and get splits sent out to me with my dresser if I couldn't get it up the steps myself. Well i need splits so the man i talked to yesterday said he would write it on ny ticket..Today I call as soon as the store opened, to verify I was on the list to have my stuff delivered. Nobody has any idea about yesterday. Longer story short, it's 540pm and I'm still waiting for my box spring and dresser . Earlier I was pretty much bribed by being asked to give a 5star review to have my stuff sent out to me asap....excuse me but I PAID TO HAVE IT DELIVERED YESTERDAY, oh that i AM NOT GETTING REFUNDED AS I WAS TOLD YESTERDAY...AND I BEEN GETTIN THE MERRY GO ROUND SINCE 11 AM APRIL 25TH.. I cleaned out all my old stuff and am sleepin on a couch when I shouldn't be. I have never and will never use this company again. If I didn't already have the mattress in the box I'd cancel this whole order. The screening my phone calls. Laughing and joking when u do answer the phones is extremely unprofessional. The lack of communication is not customer...