Playmatters Toys — Local services in Pepper Pike

I came in looking for a few gifts for my niece who is turning 2. It is a Sunday so i assumed buisness would be a bit slower so I'd be able to look around and get as much help as I would have needed.

When I entered, i thought I was the only one in the building. When I finally noticed the employee behind the counter leaning on a shelf, i made eye contact with her but she did not greet me whatsoever. Not even a "hello".

As i continued to walk through the store, I noticed there was an older woman who was looking at a unicorn and had a few questions. The employee finally stood up straight and attempted to answer the womans questions. I continued to walk through the store with no acknowledgement at all. I finally completed my walk through and walked right out the door.

The cashier never uttered a word to me, I would never under any...

The staff at the Pepper Pike location quickly displayed an unwillingness to help when presented with a return item and original method of payment in hand. While understanding that this may be a business decision which your frontline employee is tasked with enforcing, the entire experience lacked customer centricity.

As a small business, I specifically sought out Playmatters for my toddler’s holiday shopping as the customer service and product offering were assumed to be delightful, but after this experience I will not...

Toy stores are an endangered species these days, and boy does it feel good to shop inside this one! I made my first visit yesterday and the staff were warm, welcoming, and friendly, without breathing down my neck. There is a big selection of toddler toys for (I have a ~1-year old), as well as ages beyond. We bought some Schleich animals and a snail pull-toy. My daughter would still be there if I hadn't pried her away.

I've decided to never again purchase something from Amazon that I could buy from this store! ...