The UPS Store — Local services in Pepper Pike

I walked into the UPS store at the Pepper Pike location and the store manager never agreed to me. He had a bottle in his hand as he was cleaning the counter. The associate that was available or really wasn’t available was attend to another customer. So I walked up to the Man for a manager that was cleaning the counter and explains him That I need help with my Temu order. And he instantly directed me to a machine that turned out to be broken. Prior to him redirecting me to this machine I explained to him I’ve never really done this return through this company before can he help me and his response was he’s never done it before and pretty much disregarded me. It turned out that associate and I took the time together to figure out how to do the order return because it’s a lot of little details each time you do a return. so the manager and I had words and I explained to him how poor his customer services because all he had to do was speak when I entered the building like he spoke to everyone else and then just took the moment to at least try. Not one time did he take the phone for me and attempt to do the order of the return. The poorest customer service and being tried to play the Word game Word with me as if I’m not competent enough to understand my conversation I was literally being challenged of the situation at hand.. And the only thing you can explain to me is that he has white people in his family I told him I don’t care if he had the moon guard in his family. You still have poor ass,...

I have had a box at this location for a little over 6 months. I am busy. I work and I travel and I just have to thank the talented team at this location for being so helpful. Jeri is who I have had the most experiences with and it is always helpful and efficient. I do not know all the staff as well but they are always helpful and quick to take care of what I need to get done that day. I appreciate all the small but critical services available and I also appreciate the small and nominal charges for what they do. I do not have to worry if I have tape or buy a whole role when $1 dollar does what I need to do to get a product shipped. It is so great to have a convenient location with such...

It was a busy afternoon. The gentleman that helped us took his time ensuring that our framed portraits of my late father in law with his parents were packaged well. The portraits all arrived in pristine condition to all recipients within record time. The perfect Christmas gift.

A woman tried to cut line. She said I just need a receipt when I told her she needed to wait in line with everyone else she asked. I have to wait in this long line just to get a receipt? He said yes ma’am just like everyone else, you will have to wait in line. My husband was thrilled. The UPS worker was...